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Point of View

Acquisitions in HRO Are a Response to the Emerging As-a-Service Economy

In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.

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Top 10 Report

HfS Blueprint Report: SuccessFactors Services 2016

The 2016 HfS SuccessFactors Services Blueprint Report covers current trends, forward-looking market activity and analysis of 15 service providers.

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Point of View

Shining the ignio Light on Incident Resolution

TCS's ignio platform has evolved since its launch in June 2015 and is focusing on incident resolution. This Soundbite looks at that evolution.

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Point of View

RSA’s 2016 Cyber Security Conf: “Tech, Tech, Tech, Analytics & Tech”

The 2016 Conference didn’t disappoint, with plenty of glitzy cyber tech and a few lingering questions about the future of digital trust and cyber security.

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Market Analysis

Engineering Services Outsourcing Trends in Q4 2015

We analyze the key engineering services outsourcing trends, including financials, deals, mergers & acquisitions, patents, and expansion plans.

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Point of View

HIMSS16: With EHR Online, Let’s Make Healthcare Data Accessible and Actionable

The power is not in the health IT alone, but in the use of IT to drive knowledge and insight when physicians can easily access and analyze the data.

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Point of View

2020 Forecast for IT and Business Services in Banking and Financial Services

This PoV provides an update to the HfS market size and forecast for the IT and business services spend of the banking and financial services industry globally.

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Point of View

Why Don’t Banks Have Their Analytics Figured Out?

A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.

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Point of View

Cyber Watch List: PassFort Cranking Up the FinTech Compliance Engine?

PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security

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Point of View

Bringing Operational Analytics to RPA

By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it

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Point of View

Omnichannel Customer Experience: Moving Beyond the Hype

HfS explores strategies for developing omnichannel communication and suggestions for moving the dialogue forward in the future.

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Point of View

What it Takes to be a Broker of Capability in Engineering Services

We see a real opportunity for engineering services providers to differentiate themselves by becoming effective brokers of capability. Our discussion with PES

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