Research & Insights

New from HFS

Point of View

Failure to Launch: Why are So Many Organizations struggling to move Process and Capability to Shared and

Despite the obvious value, many firms limit the scope of shared services, BPO and broader global business services programs. In most cases, two-thirds of work

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Transforming the Insurance Middle and Back Office: Do Buyers and Providers Have the Answers?

Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.

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Managing Security and Risk in Business Process Outsourcing Engagements

This case study identifies the five ways to weave security into BPO provider selection and management, based on our recent conversation with a large enterprise

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Seven Key Uses of Analytics for the Retail Industry

Retailers are using analytics across seven key areas of their value chain - customer behavior, operational efficiencies, loyalty programs, marketing, employee

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Procurement Outsourcing Adoption Survey Report

In partnership with ProcureCon, HfS Research analyzed over 100 procurement leaders' perspectives on procurement outsourcing. This quantitative report presents

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The Significance of Global Business Services Rises as Outsourcing Outcomes, beyond cost reduction, fall

We outline the six major findings from the HfS Research-PwC survey titled “The Future of Global Business Services”, to identify the drivers and results of

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Sole Sourced and Advised Trends for Finance and Accounting BPO engagements 2011-2012

What are the sole sourced and advised trends for Finance and Accounting BPO engagements over the last 12 months? Are buyers engaging advisors more or less than

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Six Essential Learnings from the Six Sourcing Savants

HfS Research's May 17th webcast brought six of the most influential IT and business services savants together for a debate on the future of the sourcing and

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The Future of Global Business Services, Executive Summary

An executive summary of the Feb-Mar 2012 HfS Research-PwC survey, The Future of Global Business Services, identifying the drivers and results of organizational

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European Virtualization Trends in 2012

HfS Research concludes that virtualization technologies are now mainstream, private clouds are the number one investment area for virtualization technologies be

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Addressing the Legal Risks of E-Discovery in the Cloud

HfS Research offers an analysis of the challenges of managing e-discovery in the cloud, and offers some best practices for mitigating the associated legal risk

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TCS Executive Profile

We cover the Indian-headquarted services giant Tata Consultancy Services' financials, delivery locations, horizontal and vertical market foci, TCS's business a

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