Research & Insights

New from HFS

Point of View

Misunderstood and Poorly Handled: Change Management for Outsourcing

After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow, technology, service levels among still

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Point of View

State of Outsourcing 2011 (Webinar)

Coverage of the Ultimate State of Outsourcing webinar series including: Key trends and dynamics, “Next” Outsourcing Practices, Demystifying the Value of

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Point of View

The Pharmaceutical Industry Sourcing Landscape in 2011: Pharmaceutical Outsourcing Expands To Include

The most prolific recent changes in the pharmaceutical industry have been the expansion of focus from R&D to sales and marketing and process re-engineering. Our

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Surviving Beyond The Outsourcing Contract: How to devise an Evolution Plan to match your pace of change

Governance meetings and gainsharing metrics are rarely enough to keep contracts on track. Faced with the tidal waves of change, governance actions can drive or

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Point of View

Defining the Service Integrator

Service integrators are providers that marshal and manage a network of IT providers on your behalf. The trigger to using one centers on how well firms can as to

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Point of View

ManpowerGroup – A Whole Lot More Than A Staffing Company

HfS attended ManpowerGroup’s debut analyst and influencer day on June 9 at its headquarters in Milwaukee, Wisconsin. This RAPIDInsight provides a summary of

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Trapped by Procurement BPO? How to Pull Your Organization Out of the Mire

We’ve been holding our collective breaths since 2005, waiting for a barrage of giant Procurement BPO deals. Big engagements are still few and far between, a

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Point of View

Acrede: Karen Paterson’s New Global Payroll Venture

Karen Paterson's Acrede has a vision of being a leading international payroll service business. Acrede is built around a new technology platform designed to the

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Point of View

The Banking Industry BPO Landscape in 2011: Getting Back To Basics

Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and

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Point of View

SIG Comes To London

Sourcing Interests Group held its inaugural meeting in London focusing on the issues relevant to sourcing and procurement professionals in the UK and HfS is for

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Point of View

The Oil & Gas Industry Sourcing Landscape in 2011

Oil and gas companies face challenges: declining production, rising consumption, and low reserves. With a focus on cost savings, there are opportunities for to

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Point of View

ADP: Beyond Payroll

ADP held its annual analyst day May 4, 2011 in New York. Two days earlier, the company had reported a solid fiscal third quarter 2011 earnings report and raised

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