Research & Insights

New from HFS

Point of View

Corporate Responsibility Provides New Markets for Service Providers

HfS believes that a raft of mundane corporate responsibility activities can be outsourced to expert service providers, freeing up time for managers to work with

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Point of View

Sweating the Insider Threat in Cloud Services Scenarios

Buyers must investigate any prospective provider’s governance, security policies, and security infrastructure to determine how well it stacks up against their

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Point of View

Procurement Outsourcing in 2012 – Market Landscape and Buyer Considerations

Analysis of the procurement outsourcing market in 2011. Includes analysis of marketshare, market trends, buyer process decisions, and potential relationship

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Point of View

IBM Remains a Gorilla in the Security Services Jungle

HfS Research views IBM's Security Services group as offering a heft, breadth and depth of capability, reputation, and global footprint that few rivals in the

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Point of View

HfS Research Business Platform Map for 2012 – Service Provider Profiles

This report portays service provider profiles for HfS Research's Business Platform Map for 2012. These profiles will enable buyers, vendors and investors to of

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Point of View

Analytics Outsourcing: Less Brawn and More Brains Required

The analytics service mix has been defined differently by a myriad of service providers, which frankly confuses buyers. In this document, we define analytics

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Point of View

Asia Pacific Domestic BPO Opportunity Overview

This report presents an analysis of the domestic BPO opportunities for the Asia Pacific region, excluding Japan, including a market overview and heat map.

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Point of View

Legal Services Outsourcing – Entering an Exciting Phase of Evolution

HfS believes that the legal process outsourcing market is set to grow exponentially. LPO started out as a cost arbitrage and has matured beyond that to offer to

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Point of View

How are “Next Generation Outsourcing Deals” taking shape?

This RapidInsight™ outlines the characteristics of the next generation of outsourcing deals, discussing outcome-based pricing, data privacy protection, and

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Point of View

Screw the Mood, Advises NASSCOM India Leadership Forum 2012

Now in its 20th year, NASSCOM's annual India Leadership Forum was hosted over three days in Mumbai’s unusually pleasant weather, with more than 1,500 and more

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Point of View

Say Hello to Proxima and Procurian

Buying Team became Proxima and ICG Commerce became Procurian. The rationales behind their name changes are quite different, but both changes are a response to

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Point of View

Reasons for SaaS Providers to Partner with Services Firms

We explore the reasons for partnering in the cloud services world, examines the challenges that both buyers and providers face, and outline for services and how

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