Research & Insights

New from HFS

Point of View

What is in Store for the Retail Industry This Year?

The retail industry has been plagued with many of the challenges the other industries have seen – global economic uncertainty, increasing cost pressures, the

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Point of View

Getting Sourcing Deals Done Faster and Cheaper: Leading Outsourcing Lawyers Share Their Views

HfS Research cajoled three of the sourcing industry’s top lawyers to share their secrets in its March Webinar. The best advice: If you want flexibility in the

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Point of View

HfS 360 Assessment: iGate Patni

In January of 2011, iGATE took the sourcing industry by surprise by announcing its intent to take a majority stake in Patni. Now, one year on, the company has

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Point of View

Corporate Responsibility Provides New Markets for Service Providers

HfS believes that a raft of mundane corporate responsibility activities can be outsourced to expert service providers, freeing up time for managers to work with

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Point of View

Sweating the Insider Threat in Cloud Services Scenarios

Buyers must investigate any prospective provider’s governance, security policies, and security infrastructure to determine how well it stacks up against their

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Point of View

Procurement Outsourcing in 2012 – Market Landscape and Buyer Considerations

Analysis of the procurement outsourcing market in 2011. Includes analysis of marketshare, market trends, buyer process decisions, and potential relationship

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Point of View

IBM Remains a Gorilla in the Security Services Jungle

HfS Research views IBM's Security Services group as offering a heft, breadth and depth of capability, reputation, and global footprint that few rivals in the

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Point of View

HfS Research Business Platform Map for 2012 – Service Provider Profiles

This report portays service provider profiles for HfS Research's Business Platform Map for 2012. These profiles will enable buyers, vendors and investors to of

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Point of View

Analytics Outsourcing: Less Brawn and More Brains Required

The analytics service mix has been defined differently by a myriad of service providers, which frankly confuses buyers. In this document, we define analytics

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Point of View

Asia Pacific Domestic BPO Opportunity Overview

This report presents an analysis of the domestic BPO opportunities for the Asia Pacific region, excluding Japan, including a market overview and heat map.

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Point of View

Legal Services Outsourcing – Entering an Exciting Phase of Evolution

HfS believes that the legal process outsourcing market is set to grow exponentially. LPO started out as a cost arbitrage and has matured beyond that to offer to

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Point of View

How are “Next Generation Outsourcing Deals” taking shape?

This RapidInsight™ outlines the characteristics of the next generation of outsourcing deals, discussing outcome-based pricing, data privacy protection, and

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