Research & Insights

New from HFS

Point of View

The IT outsourcing and business process outsourcing industry landscape in 2010

The uptake in outsourcing services has always had an inverse relationship with the state of the global economy, and the recent economic crisis has proven to be

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Point of View

Cloud – the Delicate Sound of Thunder

This report explores the strengths of cloud computing as an industry game changer. Cloud presents an inexpensive, easy, and quick way of adding new servers and

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Point of View

Eradicating the Innovation Dearth in BPO: Practical Advice on how to Achieve it

As the BPO industry matures, buyers are becoming increasingly disappointed that they aren’t receiving “innovation”. Phil explores buyer expectations and

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Point of View

Reaching new performance thresholds with managed finance & accounting services

This primary research based report reveals the experiences and expectations of a selection of today’s most experienced enterprise Finance and Accounting BPO a

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Point of View

The Trouble with Sole Source – Five ways to keep your sanity during a non-competitive transaction

HfS shares buyer and provider observations about sole source deals along with practical suggestions: while they usually do create value, the single source is no

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Point of View

Outsourcing negotiations for the real world

HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on a

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Point of View

CSC stakes its claim to prosper in the new IT services ecosystem

CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We

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Point of View

Is Global BPO Insurance Ready to Grow Up?

This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as

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Point of View

Desperately Seeking Innovation in Business Process Outsourcing: Enterprises Speak Out

This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their

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Point of View

Service providers siloed by vertical industry are stifling innovation with clients

HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on

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Point of View

Recruitment process outsourcing: despite its potential, HR executives continue to resist the outsourcing

This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of processes

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Point of View

Capgemini differentiates its services on global delivery, but can it compete on price?

Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm's global delivery enable

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