Research & Insights

New from HFS

Point of View

Databook: The State of Outsourcing in 2011

The analysis of responses of 1538 IT-BPO Buyers, Providers and Advisors received over July-August 2011 have proven that the initial goal of outsourcing, to out

Read More
Point of View

What Are Business Platforms and Why Do They Represent the Future of Outsourcing?

Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, and

Read More
Point of View

Bang for your Buck: Getting the most out of Price Benchmarks

Price benchmarks provide a host of benefits to both buyers and providers. With so much at stake, why do so few buyers and providers invest the time and energy

Read More
Point of View

Genpact Has Potential To Be a Serious HR Outsourcing Provider

Genpact has worked with Nissan for more than six years providing various BPO services. Adding HR services seems like a natural extension of these services, even

Read More
Point of View

Innovation: What is it, and Why am I not getting any?

What, exactly, is innovation? Buyers seek innovation, but are emphatically frustrated by their providers’ inability to deliver it. However, we maintain that a

Read More
Point of View

Eight Strategies For Achieving Innovation In Infrastructure Management Services

Corporates are exploring smarter ways of working, growth opportunities in new markets, and ways to manage capital-intensive heterogeneous infrastructures. We to

Read More
Point of View

Forget About Best Practices: Here Are Next Practices For The Sourcing Industry In 2011

This report synthesizes the topics that our clients and readers have deemed strategic for the next 12-36 months, with practical, candid advice for both buyers

Read More
Point of View

BPO Quarterly Pricing Update July – September 2011

For our Price Indicator clients, HfS has published its inaugural edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO our

Read More
Point of View

Healthcare Payor BPO in 2011: Will Reform Shatter a Complacent Industry?

The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future

Read More
Point of View

HfS Buyers Guide: The 2011 Offshore Challengers

Who are these year’s challengers? They are a diverse set of ITO and BPO providers with strong management capabilities and the desire to grow their revenue by

Read More
Point of View

Capgemini Adds Significant Order-To-Cash Depth With Vengroff Williams Acquisition

Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and

Read More
Point of View

Getting Smart about the Cloud: How Cloud Computing is Impacting Business and how Enterprises should Plan

This report presents Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and the

Read More
1 196 197 198 202