Research & Insights

New from HFS

Point of View

Desperately Seeking Innovation in Business Process Outsourcing: Enterprises Speak Out

This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their

Read More
Point of View

Service providers siloed by vertical industry are stifling innovation with clients

HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on

Read More
Point of View

Recruitment process outsourcing: despite its potential, HR executives continue to resist the outsourcing

This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of processes

Read More
Point of View

Capgemini differentiates its services on global delivery, but can it compete on price?

Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm's global delivery enable

Read More
Point of View

Mahindra Satyam – the bleeding has stopped, but can it regain its Tier 1 India provider status?

Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious HfS

Read More
Point of View

Healthcare industry reform will drive significant outsourcing adoption among payors

This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership and the

Read More
1 201 202