Research & Insights

New from HFS

Point of View

Outsourcing negotiations for the real world

HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on a

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Point of View

CSC stakes its claim to prosper in the new IT services ecosystem

CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We

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Point of View

Is Global BPO Insurance Ready to Grow Up?

This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as

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Point of View

Desperately Seeking Innovation in Business Process Outsourcing: Enterprises Speak Out

This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their

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Point of View

Service providers siloed by vertical industry are stifling innovation with clients

HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on

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Point of View

Recruitment process outsourcing: despite its potential, HR executives continue to resist the outsourcing

This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of processes

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Point of View

Capgemini differentiates its services on global delivery, but can it compete on price?

Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm's global delivery enable

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Point of View

Mahindra Satyam – the bleeding has stopped, but can it regain its Tier 1 India provider status?

Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious HfS

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Point of View

Healthcare industry reform will drive significant outsourcing adoption among payors

This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership and the

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