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Horizons Report

HFS Horizons: HCP Service Providers, 2026

A comparison of 50 healthcare provider service partners on their readiness to scale agentic AI and outcome-based delivery.

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Point of View

Build your enterprise AI engine with growing Indian GCC talent

Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.

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Hot Tech

HFS Services-as-Software™ Hot Tech: humanizetech.ai

How humanizetech.ai automates SAP delivery from design to go-live, easing the specialist bottleneck that stalls programs.

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Market Impact Report

Execution, not demand, is the defining challenge for A&D enterprises

Aerospace and defense leaders face a 17,000-aircraft backlog they cannot deliver; execution, not demand, defines the next phase.

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Highlight Report

Make Cursor’s enterprise pivot work for you, not the other way around

Cursor's enterprise pivot gives tech leaders the leverage to set the terms with AI-native software engineering vendors.

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Market Impact Report

The $18 trillion opportunity: Four enterprise debts will make or break your AI future

HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.

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Point of View

Stop measuring SAP success on IT milestones and demand business outcomes

Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.

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Point of View

CIOs must stop conflating AI in SAP operations with AI in SAP delivery

Why CIOs must separate proven AI in SAP delivery from AI claims in production ERP, and what to demand of providers.

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Point of View

The patient is the new payer, and self-pay must anchor the provider’s survival

Self-pay is the new margin lever for healthcare providers facing steep public funding cuts in 2026.

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Point of View

The real value of agentic AI starts where productivity KPIs stop

As agentic AI matures, efficiency gains plateau while intelligence value compounds; see which KPIs to track now.

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Point of View

Tackle the four debts holding back your AI aspirations

At an HFS roundtable, 20 senior leaders discussed the four debts stalling enterprise AI and why people are the real blocker.

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Data Viewpoint

Skills aren’t blocking agentic AI adoption; operating conditions are 

Service provider teams already have agentic AI skills, but lack the time, tools, and governance to turn them into value.

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