The business services industry has been overdue for some much-needed changes, and now digital transformation agendas are pushing a pace of change never seen before. The future is here, and...
The travel and hospitality segments have been in flux—deeply impacted by revenue depletion—while the logistics industry has faced surges in demand amid challenging circumstances. Companies in these segments have...
In 2017, The Economist published a story titled, “The world’s most valuable resource is no longer oil, but data.” Since its publication, this assertion is no longer controversial. “Data is...
When the KPIs are simply “lives saved,” there has never been a more significant case for artificial intelligence (AI) to augment the work of data analysts and provide rapid insights. Service...
Business leaders must get ahead of artificial intelligence (AI) and understand how and why their machines make decisions. By doing so, they can both maximize their data strategies’ success and...
CSC has struck out in a new direction towards a long-term position as a ‘service integrator” and laying out a cloud strategy that goes beyond the usual hype. We analyze their plans for thriving in the new IT services ecosystem.
This report investigates the global insurance BPO market and today’s providers capabilities to empower insurers by integrating and transforming processes, tools, technology, as well as risk strategies.
This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable recommendations for improving their BPO innovation agendas.
HfS reveals clients’ desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment which misses out on gleaning best practices across industries.
This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of recruiting processes and the drivers and inhibitors behind their doing so.
Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm’s global delivery capabilities enable it to compete with low-cost offshore-centric providers?
Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious IT-BPO services competitor. HfS covers its comeback story.