Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Stop siloed rollouts and mandate operating model change to scale Blue Yonder

EY has reframed the Blue Yonder adoption journey as a business-led transformation, not an IT-led implementation.

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Point of View

CPOs must unite enterprise processes, platforms, and people for AI-enabled outcomes

This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.

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Take 5 Report

Vibe coding in UK&I firms: Success hinges on embracing new ways of working and open governance

Move fast to achieve vibe coding productivity gains. More grads and early career technologists hold the key.

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Market Analysis

The top technology partners for semiconductor services, 2025

Semiconductor services partnership ecosystem.

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Highlight Report

Sonata’s Agentbridge turns process blueprints into multi-agent automation

Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.

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Point of View

Fleet COOs should invest in truck autonomy before the driver shortage impact

Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.

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Highlight Report

CxOs: Force Hitachi to prove GlobalLogic and HDS actually work as one partner

Hitachi has to prove that the merger of GlobalLogic and HDS can be executed without destroying what makes them valuable.

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Highlight Report

GCCs, stop chasing costs and start monetizing innovation with Services as Software™

ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.

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Challengers' Code

Tear up your Tier-1 playbook: How Quinnox is rewiring enterprise service delivery

Rethinking AMS performance: A challenger model for faster resolution and leaner operations.

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Point of View

Why the US is currently ceding the AI arms race to China

We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.

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Point of View

CIOs must adopt the AI-ready governance RUNWAY to make growth fly

Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.

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Take 5 Report

Recast BPO as AI stewardship: The new mandate for enterprise reinvention

HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.

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Point of View

Legacy modernization is a competitiveness issue, and CIOs must own the fix

CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.

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Challenger Series

HFS Challenger: Quantiphi

The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.

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Highlight Report

CTOs must leverage enterprise context to deliver always-on modernization

Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.

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Highlight Report

Pair agentic AI with human context at the core to fix your insurance operations

Redesigning the operating model of insurers with digital labor at the core.

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Point of View

Don’t let GenAI take the “creative” out of your marketing

GenAI is a powerful amplifier for marketers, but humans must be at the helm to create drive differentiation through creativity.

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Highlight Report

Scale AI in BFS without perfect trust, and anchor on value

HFS Research and Infosys recently convened a closed-door banking roundtable to explore the friction with AI.

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Point of View

Stop waiting for budget: How enterprises are funding transformation from within

Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.

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Take 5 Report

Business and process owners: Operationalize context for scalable, enterprise-grade AI

AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.

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