Explore our latest research, analysis, and thought leadership.
October 31, 2025Transitions are the new foundation of enterprise agility where value, trust, and transformation are built or broken.
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
October 28, 2025Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 24, 2025Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.
October 24, 2025GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 24, 2025This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 17, 2025Co-innovation is no longer optional so build outcome based ecosystem or fall behind.
October 17, 2025The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 17, 2025Pharmas must make “rebuilding trust” a core KPI to turn scientific innovation into sustainable business outcomes.
October 16, 2025Bank CXOs must measure enterprise debt rigorously.
October 15, 2025Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.
October 15, 2025This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
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