Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

It’s not just healthcare industries that need to worry about COVID-19: Every enterprise should be to in

Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike

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Point of View

Providers must not forget about blockchain, despite uncertainty from COVID-19

Providers must ensure their investment in blockchain isn’t cut significantly through this uncertain time or they risk being left playing catch-up

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Point of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.

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Point of View

Enterprise AI leaders must consider the “AI HI Five” – five critical evaluation criteria for AI

This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success

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Point of View

Quantum could hold the key for post-recession growth—tech giants, enterprises, and investors can’t of

We are exploring the likely impact of COVID-19 crisis on quantum computing.

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Point of View

BYOAI (build your own AI): Enterprise leaders must evaluate low-code AI platforms to alleviate the talent

Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain

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Point of View

Optimize manufacturing processes by finding the “golden batch”—before spending big on digital

Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.

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Point of View

COVID-19 and a new oil-price crash pile uncertainty onto oil and gas execs: Providers must double-down on

Service providers to the oil and gas sector have already been shifting to outcome-based models.

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Point of View

COVID-19: CIOs must balance the need for immediate remote access and chaotic cloud environments

In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.

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Point of View

Automotive firms must look toward partnerships that meld startup mentality with global scalability—as

Accenture is acquiring loads of design & Agile skill into its Industry X.0 practice—competitors watch out, as automotives, especially, will take note

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Point of View

Organizations must learn how to work in this new paradigm of enforced home- working fast, or sink even

Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams

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Point of View

Manufacturers should focus on supply chain visibility and risk management measures to face a crisis like

Recommend ways for manufacturers to handle a crisis like COVID-19 for their manufacturing supply chain.

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Point of View

Invest in Customer Data Platforms to Propel the OneOffice Experience

A new value proposition for Tech Mahindra is “BORN”

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Point of View

Enterprise AI leaders must consider two ways to scale up the low-code AI platform leverage

Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.

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Point of View

Rethink embedded and semiconductor engineering services portfolios to cater to customer needs

We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

BFSI firms must update their approach in order to measure and manage climate change risk

BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.

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Point of View

Leverage AI solutions to optimize cost and improve control strategy for upstream O&G operations

This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall

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Point of View

Security service providers need to target the overstretched security of state and local than 40% of US to

With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps

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Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

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