Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Calling SIs, MSPs, and IT consultants: Google needs your domain expertise. Ramp up, engage, and build

HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.

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Point of View

Focus on making cognitive assistants understand human behavior, not mimic humans

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and

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Point of View

Vendors: It’s time to cut the crap out of your marketing strategy

For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking

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Point of View

Unisys’ investment in security, automation and cloud capabilities moves the firm to stable growth, and

At a recent analyst event, we discovered how Unisys' strategy is paying off and helping the firm move back to stable growth.

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Point of View

Drive meaningful customer experiences with equally meaningful employee experiences

Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees

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Market Analysis

ITMS and BPO Contract Analysis—Q3 2019

This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

Cyber ranges: Pick a provider to wargame your cybersecurity—it’s unlikely that doing it in-house is

Do you have the expertise and systems to assess your own cybersecurity? Can you afford to miss out on the wider benefits of providers’ cyber ranges?

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Point of View

Blockchain exploration efforts: accelerate and reduce costs in partnership with academia

You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.

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Point of View

Don’t let a few cool 3D printing use cases make it Industry 4.0’s poison chalice

3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.

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Point of View

Drone adopters must choose between providers’ “mature” offerings and co-developing solutions for

Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.

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Point of View

Novartis partners with Microsoft to build AI solutions—showing pharma firms why they must look to for

The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.

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Top 10 Report

HFS Top 10 Insurance Services 2019

This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.

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Point of View

Privacy on public blockchains: EY clients and the blockchain curious must leverage this “best of both

While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.

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Point of View

Focus your diversity efforts on retention—not just hiring

It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.

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Point of View

Are your IT systems working against you? BFS firms must address creaking IT as it comes under the

Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses

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Point of View

Industrial execs must embrace disruptive innovation through providers and partners—there isn’t enough

Embrace industrial innovation while it’s booming via partners and providers, or realize too late that you can’t transform quickly enough to catch up.

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Top 10 Report

HFS Top 10 Retail and CPG Services 2019

This report analyzes and rates 17 service providers serving the Retail and CPG industries across innovation, execution, and voice of the customer criteria.

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Market Analysis

State of Operations and Outsourcing 2019

The latest state of the operations and outsourcing survey results for 2019

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Point of View

To harness data throughout your business, transition finance from the classic back office to the

HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the

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Point of View

The Decade to Deliver: Service providers must take advantage of CEOs’ drive for sustainability 

The service provider community has a clear opportunity to bring its expertise and resources to help CEOs drive sustainable initiatives

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