Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

India’s ER&D center leadership is slipping and needs urgent attention

A comprehensive analysis to find the possible reasons for this slowdown based on our 2017 ER&D captive data.

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Point of View

Infographic: Make Digital Your Core Strength – North America drill down

HFS researched on nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Point of View

Digital Strategy Needs to Be Enabled with Technology Lifecycle Management

In the fast-moving digital world, enterprises must shift their approach to technology to a smart lifecycle management model.

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Point of View

Making Blockchains Real with EY’s Paul Brody

The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for

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Hot Tech

HFS Hot Vendors: Q2 2018

We profile five short-listed players who have been designated as HFS Hot Vendors based on our rigorous assessment.

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Market Analysis

EMEA Contract Landscape Analysis 2017

This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers.

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Market Analysis

How are companies consuming analytics services? Analytics Contracts Deep Dive Analysis

This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares.

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Point of View

FORA Leadership Insights: The Chip Shop Taking Over Cambridge

An interview with Tim Pullen, Chief Financial Officer of Arm Limited

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Market Analysis

ITMS and BPO Contract Analysis Q1 2018

This report analyses publicly announced ITMS and BPO contracts in 2018 by region, service types, key verticals, and main vendors.

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Point of View

HfS Industry Health Dashboard: Telecommunications Operations

The state of the Telecommunications industry

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Point of View

Are you ready to move your digital transformation into a higher gear?

The next wave of digital will require faster, better controlled operations. Change gear before your competitors.

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Top 10 Report

HfS Industry Blueprint: Telecommunications Operations 2018

The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms

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Point of View

Is blockchain a giant digital joke?

Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’

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Point of View

Which cloud provider will drive your digital strategy the best: AWS, Google, IBM or Microsoft?

In the hyperscale cloud space, it's a four horse race. But who out of Google, AWS, Microsoft and IBM is the best fit for your digital strategy

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Point of View

HfS Industry Health Dashboard: Utility Industry

The health of the utility sector quantified, based on recent research

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Market Analysis

Market Index Q2 2018

This update to the HfS Market Index gives an overview of the IT and business services market performance.

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Point of View

Why Blockchain has a future in Energy

Energy blockchain is the red-hot topic everyone is talking about, but what can it do for the energy transition?

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Point of View

Making AI the Killer App for Your Data

HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.

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Top 10 Report

HfS Industry Blueprint: Utility Operations 2018

The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation

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Point of View

A reality check on who is winning the IoT platform battle

This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space

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