Explore our latest research, analysis, and thought leadership.
June 25, 2018Industry 4.0: The shift from mass production to mass customization
June 25, 2018Emerging technologies are bringing about a reckoning for a long-complacent industry
June 21, 2018A refreshed analysis of the business process and IT services market for the insurance industry vertical
June 20, 2018Capturing the dulcet voice of the buyer to help the ServiceNow ecosystem drive better results
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 18, 2018Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services
June 15, 2018Clear communication will help your enterprise survive in the GDPR age.
June 14, 2018A quick guide to answer the question ‘Who will win this cloud war?’
June 14, 2018Choosing an IT Services Challenger
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
June 13, 2018Welcome to the 2017 edition of our annual engineering services captive center analysis.
June 13, 2018Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
June 13, 2018Voice of the Customer: Automotive Engineering Services
June 13, 2018In the 2018 HfS Workday HCM Services Blueprint Report, we analyze the capabilities and vision of thirteen Workday HCM services partners.
June 07, 2018How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition
June 07, 2018Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
June 05, 2018Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
June 01, 2018A comprehensive look at 10 leading RPA products based on inputs from 350+ actual users
May 31, 2018Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
May 29, 2018Engineering Services (ER&D) deal announcements— trends in 2017
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