Explore our latest research, analysis, and thought leadership.
November 15, 2018This insight outlines a recent HFS FORA Roundtable, where delegates assessed their enterprises’ digital maturity, and the group learned from top enterprise of
November 14, 2018HFS Research had a candid conversation with Rakesh Jain about the future of GE Transportation and his experience with GE.
November 13, 2018The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
November 12, 2018Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.
November 09, 2018How the long-term health of the THL industry is dependent of digital transformation, not only short-term profits
November 08, 2018Are enterprises ready for almost-inevitable internal and external security breaches? This report combines information from 300 IT professionals about the facing
November 07, 2018See the Top 10 blockchain platforms, ranked based on discussions with power users and analysis of 550 blockchain engagements across industries and across the
November 06, 2018The latest joint research from KPMG Global Advisory and HFS Research reveals the state of the operations and outsourcing in 2018.
November 06, 2018A 100-year-old manufacturing company tackles digital customer engagement
November 05, 2018Confusing terminology stops organizations unlocking the full potential of AI. HFS clears things up.
November 05, 2018Read insights from Sandeep Dadlani, one of the speakes at the upcoming HFS FORA Summit on December 11-12, 2018 in New York.
November 01, 2018This report rates the RPA services capabilities of 29 service providers across innovation, execution, and voice of the customer criteria.
October 29, 2018Welcome to the Q2 2018 edition of our quarterly ER&D captive trends analysis.
October 26, 2018This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.
October 25, 2018The HFS Top 10 assessment of leading service providers in the travel, hospitality, and logistics industries
October 22, 2018We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
October 22, 2018In this POV, we discuss six key growth levers these service providers are using to achieve their billion-dollar dreams.
October 11, 2018Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
October 11, 2018The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
October 04, 2018Here we profile five players who have been designated as HFS Hot Vendors based on our rigorous assessment.
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