Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Pharma firms must look to Cognizant’s growing capabilities as it invests in IOT and life sciences

Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.

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Point of View

Shed complacency and innovate your CX—guidance from design leaders

Design leaders in banking share their ideas on using experience innovation to transform CX

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Point of View

EMBRACE DIGITAL TECHNOLOGIES AND DATA-DRIVEN CULTURE TO DRIVE SUPPLY CHAIN TRANSFORMATION

Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.

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Hot Tech

The HFS Hot Vendors Q2 2019

We present the HFS Hot Vendors Report for Q2 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Point of View

Want to elevate CX with integrated automation? Start with the humans

At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is

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Point of View

Effective innovation hubs must make a clear link between cool tech and solving business problems

HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.

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Point of View

Navigate the talent crisis with crowdsourcing, or fall behind the pack

The ever-accelerating evolution of technology means new waves of talent are in constant demand. However, enterprise talent strategies haven’t changed

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Point of View

Blockchain can underpin your gig economy model ensuring you don’t face Uber-level scrutiny

This piece examines the role of blockchain in underwriting the gig economy, and benefits it brings to gig economy intermediaries and its workers.

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Point of View

Avoid IoT project pitfalls and deliver business value from the outset

IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.

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Point of View

Leadership teams have a vital role to play in the future of talent—they must take it seriously

Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.

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Point of View

Go big or … specialize. Chris Caldwell chats on contact center convergence

HFS Research talks with Chris Caldwell, President of Concentrix Corporation, about the combination of two contact center titans and its implications on the

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Point of View

Minimize the “soul-crushing” work in Tax Management using AI at scale

HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with

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Point of View

ACHIEVING INDUSTRY 4.0 REQUIRES A COCKTAIL OF SMART WORKFORCE WITH EMERGING TECH

This PoV defines the Industry 4.0 value chain that demarcates the boundary of the people, process, and technology, enabling manufacturers to successfully 4.0 to

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Point of View

Cyber threat is a big grizzly bear—don’t be the enterprise that can’t outrun it!

In this POV we outline the barriers to the CISO and the executive board working together and provide recommendations to both parties to improve the situation.

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Point of View

How Blockchain can connect consumers to the supply chain—improving your topline and avoiding public

As consumers demand new sustainable standards, Blockchain is opening up supply chains - facilitating transparency, traceability, and value for workers.

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Point of View

Security officers must acknowledge 5G’s cybersecurity risks

With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open.

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Point of View

Existing Genpact clients should engage smarter with the firm to digitize their operations

Genpact is evolving its digital offerings - this report examines how the firm's current BPO clients can leverage the firms growing offerings.

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Point of View

How MetLife used transparency and inclusion to drive intelligent automation success

RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS

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Point of View

Why transactional F&A must be “invisible” to elevate finance as a strategic partner

Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software

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Point of View

Big Pharma must partner with blockchain disrupters to drive drug provenance

We have a serious issue with the provenance of pharmaceuticals and driving provenance by partnering with blockchain disruptors could be the solution.

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