Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Mobility Is Essential to Stay Ahead of Your Insurance Market, but You Must Go Beyond the App

Mobility is fast emerging as a fundamental insurtech capability. How should carriers rethink their distribution channels and product mix for it?

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Point of View

The Dos and Don’ts of Machine Learning with Infinia ML’s Robbie Allen

HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.

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Market Analysis

Market Index Q3 2018

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Point of View

Solutions Portfolio and Close Client Relationships Are Priorities for Software Product Engineering

Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers

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Point of View

Manifesting a (Cognitive) Vision: An Interview with Sudhir Singh

Phil Fersht talks to Sudhir Singh about his professional journey and predictions for the future.

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Market Analysis

Engineering Captive Center Market Analysis Q1 2018

Welcome to the Q1 2018 edition of our quarterly ER&D captive trends analysis.

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Top 10 Report

HFS Top 10 Workday Financials Services 2018

This report presents a service provider Top 10 and profiles for the Workday financials services market.

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Point of View

Case Study: Harnessing the Triple-A Trifecta to Hit Digital OneOffice™ Gold

Ericsson's journey to the Digital OneOffice model provides valuable lessons for organizations looking to get the most out of emerging technologies.

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Point of View

Making Sense of Nonsensical RPA Software Pricing

RPA pricing is a critical issue impacting scalability and industrialization, but is there a better more practical model?

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Top 10 Report

HFS Top 10 Infrastructure and Enterprise Cloud Services 2018

HFS Top 10 Assessment of leading Infrastructure and Enterprise Cloud service providers

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Point of View

Why Now? The Drivers for the Recent Spike in Cloud Adoption

Through tracking recent Cloud migration deals, HFS is able to paint a picture of the major drivers for enterprises moving to the cloud.

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Point of View

Synthetic Data May Hold the Keys to Unlocking Deep Learning Effectiveness

AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.

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Point of View

Don’t Fall for These Six Cognitive Assistant Myths

Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.

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Market Analysis

Onshore Is Back in Vogue as Digital Takes Center Stage, but Keep Your Location Mix Fluid

Global Delivery Location Analysis 1H 2018: HFS tracked 89 new moves announced during H1 2018. 49 Services providers reported they were building or expanding new

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Market Analysis

APAC Contract Landscape Analysis

This report analyses publicly announced ITO and BPO contracts in the APAC Countries by service types, key verticals, digital services, and providers.

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Point of View

Enterprise Leaders Must Look to Cognitive Assistant Services as a Critical Building Block for the Digital

Cognitive assistants have become a crucial element of the digital business operations ecosystem.

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Point of View

Predictive Operations Management Can Smooth the Path to the Digital OneOffice™

As organizations are progressing their journey toward the Digital OneOffice, innovative technologies are changing the way operations are being managed.

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Point of View

Visual Data Labeling Is Crucial To Your Computer Vision Project

As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.

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Point of View

Don’t Let Security Concerns Hold Back Your Cloud Migration Journey

Enterprises are showing increased appetite for the cloud, but some are still holding back due to security concerns. This report examines why.

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Market Analysis

What Does the IT Services Market Look like in 2018?

This report is a continuation of the top 25 IT services market analysis, examining the major changes in the industry.

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