Explore our latest research, analysis, and thought leadership.
May 29, 2018Fintechs aren’t disruptive anymore, they’re the new face of finance
May 28, 2018Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
May 28, 2018The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
May 21, 2018A final poll of global preparedness before the legislation begins
May 18, 2018A refreshed analysis of the business process and IT services market for the insurance industry vertical
May 16, 2018The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.
May 14, 2018Connect experiences to process for exceptional business impact
May 11, 2018Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
May 09, 2018Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
May 04, 2018Analysis of analytics services, with an emphasis on the smart analytics sub-set of the HfS Triple-A Trifecta of intelligent automation technologies.
April 30, 2018Welcome to the Q4 2017 edition of our quarterly engineering services outsourcing trends analysis.
April 30, 2018Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
April 26, 2018Welcome to the Q4 2017 edition of our quarterly ER&D captive trends analysis.
April 26, 2018…or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
April 26, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
April 25, 2018Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
April 25, 2018The 2018 Automotive Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
April 24, 2018When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers
April 20, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
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