Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

The Brexit Cybersecurity Talent Crisis: Enterprise leaders must act now or leave themselves exposed to a

After a sobering review, it’s clear that security leaders must put the groundwork in now if they want to weather the impending Brexit talent crisis.

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Top 10 Report

HFS Top 10 Energy Services 2019

This report analyzes and rates 11 service providers serving the Energy sector across innovation, execution, and voice of the customer criteria.

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Point of View

Technology leaders must understand what quantum really is before investing in misguided POCs

To put it simply, there are three main types of high-performance computers that fall into the quantum computer world - this POV looks at the differences between

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Top 10 Report

HFS Top 10 Google AI Services

This HFS Google AI Services Top 10 Report examines the part service providers are playing in the nascent Google AI landscape. We assessed and rated the Google

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Market Analysis

Re-platforming the enterprise: 2019 Market Primer

Our top level predictions for IT Services growth for 2019 and beyond.

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Point of View

When should you worry about investing time and energy in understanding quantum computing?

Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving particular Quantum new

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Market Analysis

HFS Quantum Computing Primer

As much as you need to know about quantum computing, but not enough to hurt.

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Point of View

Enterprises can’t afford to be (totally) cynical when it comes to academia

Very few enterprises are actively taking steps to address their talent shortages. Capture the value on offer in academia by taking a proactive step.

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Point of View

WNS makes an eye-opening shift from outsourcer to operations partner

WNS and its clients describe “co-creating” on the path to transformation.

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Top 10 Report

HFS Top 10 Manufacturing Service Providers 2019

This report analyzes and rates 16 service providers serving the Manufacturing industry across innovation, execution, and voice of the customer criteria.

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Point of View

Palo Alto clients must pay attention to the Demisto acquisition to combat security threats

The cybersecurity space is a complex yet predictable headline generator for mainstream media. Enterprises are pushing their cybersecurity harder than ever to as

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Point of View

Make Sure Your Service Provider Is as Invested in Sustainability as Your Customers

Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.

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Point of View

10 imperative actions to get ahead of People, Power, and Politics in AI

The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the

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Point of View

Why it’s important to understand Alight’s new capabilities in Workday services with Appirio

This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.

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Point of View

Solve your AI talent challenges with crowdsourcing and gamification: Five practices to follow

Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to

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Point of View

Future-proof your core insurance platforms by preparing for hyperconnected ecosystems

Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug

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Point of View

Automators Anonymous: The HFS Intelligent Automation Roundtable vents, commiserates, and shares learnings

The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL

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Point of View

Cybersecurity must be a critical element of your IoT strategy – or suffer potential calamity

The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.

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Point of View

AI Key Value Metrics you must Define to Measure Business Impact

You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report

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Point of View

Differentiate innovations in technology and pricing to thrive in telecom engineering services

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

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