Explore our latest research, analysis, and thought leadership.
April 18, 2019This report examines the future of Mexico as a major sourcing destination.
April 10, 2019Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?
April 10, 2019As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.
April 10, 2019This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.
April 09, 2019This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 09, 2019HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper
April 09, 2019Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 08, 2019The most critical elements influencing adoption of any AI usecases are trust and sense of security from the human users- be it employees or customers, of any
April 08, 2019We present the HFS Hot Vendors Report for Q1 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
April 05, 2019The engineering talent management issues faced by telecommunication clients and how service providers can step up in this space to mitigate them.
April 05, 2019Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to
April 03, 2019Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.
April 03, 2019The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.
April 01, 2019Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.
April 01, 2019In the 2019 HFS Managed Security Services (MSS) Top 10 Report, we analyze the capabilities and vision of twelve service providers.
March 29, 2019How to make the most of your innovation center visit.
March 28, 2019HFS, in collaboration with KPMG International, investigated the pace of change intelligent automation is having on enterprises.The study findings make it clear
March 28, 2019AWS has continued to grow exponentially, growing to become one of the most valuable IT Services firms in the world. But is going all-in-with-AWS as risk free as
March 27, 2019Manufacturers must streamline the hype if they ever hope to reach the promised land of Industry 4.0.
March 26, 2019This report analyzes and rates 20 service providers serving the healthcare industry across innovation, execution, and voice of the customer criteria.
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