Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Market Analysis

Multi-Process F&A BPO Market Size and Forecast 2017 – 2021

This report contains market size numbers, drivers and limitations across horizontal F&A services Globally.

Read More
Market Analysis

Engineering Services Outsourcing Trends Q2 2017

Welcome to the Q2 2017 edition of our quarterly engineering services outsourcing trends analysis.

Read More
Point of View

Cognitive Automation of the Digital OneOffice Organization

The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.

Read More
Point of View

Growth Depends On A Company’s Ability to Reinvent Culture

Recreating the employee experience to enable change and growth.

Read More
Point of View

Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

Read More
Point of View

Collaborative Partnership Drives Digital Transport Firm Forward

This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.

Read More
Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

Read More
Point of View

TrustPortal gets RPA and the OneOffice to Scale

EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice

Read More
Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

Read More
Point of View

ServiceNow Is Muscling In on the Intelligent Automation Continuum

As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company

Read More
Point of View

Is Your IoT Operation Ready for the Future?

Future-proofing IoT Operations in the As-a-Service Economy

Read More
Point of View

The HfS RPA Customer Experience (CX) Survey

HfS is lifting the lid on what's really happening with RPA customer journeys, speaking direct to RPA customers.

Read More
Top 10 Report

HfS Blueprint: Payroll Services in the Digital Era

This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.

Read More
Point of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.

Read More
Point of View

Embracing Digital Labor Could Release Up to $80 Billion in Resources

This report demonstrates how the federal government can release resources to improve services to citizens by embracing digital labor technologies.

Read More
Point of View

The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

Read More
Point of View

Turbulence Ahead: Major Trends Wreak Havoc in the Infrastructure Space

Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.

Read More
Point of View

NGA sharpens focus on HR and Payroll services, sells UK&I software division

This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.

Read More
Top 10 Report

HfS Blueprint: SAP SuccessFactors Services 2017

In the 2017 HfS SAP SuccessFactors Services Blueprint Report, we analyze the capabilities and vision of 13 SAP SuccessFactors services partners

Read More
Top 10 Report

HfS Blueprint: Insurance As-a-Service 2017

This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.

Read More
1 126 127 128 186

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]