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May 15, 2017In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.
May 10, 2017Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
May 04, 2017While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.
May 01, 2017This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.
April 28, 2017While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)
April 28, 2017The Utility industry is on the cusp of significant transformation, driven by political, environmental and social pressures coinciding with new competition and
April 28, 2017Questions to ask your service provider about securing your data.
April 28, 2017A walk in the shoes of hospital employees during a design thinking workshop.
April 26, 2017This is a SuccessFactors services case study involving Infosys and USG Boral.
April 20, 2017The inaugural Utility Operations Blueprint covers IT, BPO and Engineering Services in the utility industry, trends, market activity and 14 service providers.
April 18, 2017The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017
April 11, 2017In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities
April 09, 2017April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology.
April 04, 2017This Blueprint Market Guide presents research-based insights and recommendations to both manufacturers and service providers, specifically in regards to 4.0
March 27, 2017Welcome to the Q4 2016 edition of our quarterly engineering services outsourcing trends analysis.
March 27, 2017Why Infosys chose Design Thinking to create operations that could keep pace with the business growth
March 27, 2017Your customer experiences depend on having security integrated into all aspects of your business processes.
March 27, 2017This POV explores the potentially significant value that Strategic Workforce Planning ("SWP") solutions can deliver to organizations once vendors and customers
March 20, 2017ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical and
March 20, 2017A look at IPsoft's Amelia and the emerging trend of virtual agents.
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