Explore our latest research, analysis, and thought leadership.
March 14, 2017This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.
March 09, 2017An analysis of how Design Thinking principles and methods are being integrated into Operations and Outsourcing.
March 03, 2017This report provides a new perspective on the sizing and forecasting of IT Infrastructure Management Services Market.
March 02, 2017An evaluation of MSS providers to see how well they can help companies achieve digital trust and elevate security's perception in the enterprise.
February 28, 2017HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
February 28, 2017The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to to
February 28, 2017This POV outlines the trends and emerging opportunities for Workday service providers to develop services and solutions tailored for particular industry
February 28, 2017Procurement outsourcing as we knew it is no more. Over the past decade, Procurement outsourcing went through a significant transformation. Buyers’ needs and
February 24, 2017An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.
February 24, 2017This Blueprint Market Guide presents research-based insights and recommendations to both HCM software customers -- and vendors, specifically in regards to HCM
February 22, 2017In this report we take a closer look at eleven recommendations to help service providers move their Procurement As-a- Service offerings to the next level.
February 22, 2017The 2017 RPA provider Blueprint Snapshot evaluates the leading RPA provider and provides an assessment of the market dynamics.
February 17, 2017Product Lifecycle Management (PLM) is a growing market for digital manufacturing and selection of PLM software is very important. Thus the trend of different is
February 16, 2017Download the slides for Phil Fersht's presentation of the Digital OneOffice™ framework at NASSCOM's India Leadership Forum 2017.
February 08, 2017We explore the increasingly critical role of supplier relationship management plays in the foundational operations, growth, and risk management of a business.
February 08, 2017The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this in
February 03, 2017HfS View of Services Market Growth as We Start 2017
February 03, 2017The Energy sector is one of the most dynamic industries, not in the least with enormous volatility in prices and the political environment.
February 03, 2017Blockchain has the potential to reinvent how business happens. But it's not the best solution for all business transactions. Look at comparative cost and value
February 03, 2017HfS recently published the HfS Blueprint Report: Salesforce Services 2017, in which we profiled twelve service providers and spoke to client references. Here we
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