Explore our latest research, analysis, and thought leadership.
November 25, 2015HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.
November 24, 2015Are digital technologies and automation leading to a new wave of prosperity for the global economy just as the Industrial Revolution did?
November 23, 2015In this session of the #CFOexchange, we sat down with an all-star crew to discuss the importance, and value, of analytics to the CFO.
November 20, 2015WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.
November 20, 2015The role of contact center agents is changing as a result of automation, so we share what service providers can do to develop the right talent.
November 20, 2015MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.
November 18, 2015This PoV analyzes the key engineering services outsourcing trends including financial results, deals, mergers and acquisitions, expansion plans in the last
November 17, 2015An acquisition of Xchanging by CSC, Capita, eBix or Apollo should result in a spin-off sale of Xchanging’s procurement biz to an existing market player.
November 16, 2015Services buyers are making progress toward modernizing their utilities operations and collaborating with service providers to make the shift.
November 12, 2015Dealing with 21st century cyber risks requires a detailed plan of action and buy in from the C-suite to the consumer.
November 11, 2015The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
November 10, 2015By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become
November 09, 2015HfS examines the implications of Dell's acquisition of EMC on the services market. Focusing on the likely success of Dell as a hybrid cloud provider.
November 05, 2015This PoV analyzes the 45 deals announced in October for the key lessons to be learned and for their alignment to recent HfS research.
November 05, 2015HfS recently published the Salesforce Services Blueprint, in which we outlined market trends and profiled thirteen of the leading service providers. Here we the
November 05, 2015This is the first part in a series of three soundbites focused on the evolution of Maintenance, Repair and Operations (MRO) outsourcing in the As-a-Service
November 03, 2015IBM is in the Winner’s Circle of the Blueprint on IoT Services from their portfolio of IoT tools & platforms and end-to-end managed services. The acquisition
October 30, 2015Contrary to popular belief, there are increasing opportunities for service providers in the Software-As-a-Service market. Those who can make their services and
October 30, 2015Discussions on Digital Transformation and digital disruptors are everywhere. Yet there is scant debate how these new environments need to be governed and
October 28, 2015The forthcoming HfS Pharmaceutical BPS Blueprint will highlight how service providers are helping pharma companies effectively align talent and technology in a
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