Explore our latest research, analysis, and thought leadership.
July 17, 2015A conversation with Jesus Mantas, General Manager of IBM Global Process Services, recorded at our As-a-Service Working Summit, on the impact of personalization
July 16, 2015HfS examines Accenture's recent sale of its Navitaire platform business including the rationale for the sale and key takeaways for service providers and service
July 15, 2015A conversation with Mike Small, Global Sales Officer, BPO at Capgemini, recorded at our As-a-Service Working Summit, on the value of outcomes and helping
July 15, 2015Cambridge University Hospitals (CUH) NHS Foundation Trust in the UK is working with HP Enterprise Services and Epic Systems on a journey to an eHospital. Here
July 15, 2015Acticall's acquisition of Sitel creates an opportunity to create a new, global and more digitally oriented CRM service provider. In this PoV we look at the and
July 14, 2015Testing providers need to proactively engage with clients on the fundamental shift that the emerging As-a-Service Economy represents. The testing community has
July 13, 2015This POV analyzes the 35 deals announced in June for the key lessons to be learnt and for their alignment to the recent HfS research.
July 10, 2015In this report, HfS explores the shift in sourcing to working smarter through more simplified, intelligent operations, what we call the As-a-Service Economy.
July 09, 2015Capgemini recently announced a renewed emphasis on Client Intimacy. Here is our analysis as to why that move in concert with the iGate acquisition presents a to
July 07, 2015HfS launches its first Blueprint focused on the product engineering segment of engineering services.
July 06, 2015For Salesforce to be successful in bringing to life its full vision for digital marketing it needs customers and partners to also embrace a revolutionary way of
July 01, 2015New research into the Ideals of As-a-Service points to the rise of Design Thinking and the cultivation of creative ideas as critical to more than enterprises
July 01, 2015HfS recently visited Luxoft's development center in Kiev and got an inside view into what is driving the company’s success.
July 01, 2015“The Good Country Index” ranks 125 nations based on how much they do "good" for each other globally. The ranking system focuses on how much they are doing
June 29, 2015HfS recently published the Workday Services Blueprint, in which we outlined market trends and profiled eighteen of the leading service providers. Here we the
June 29, 2015HfS Research shows that 67% of healthcare & pharma executives will use "business cloud" if the solution that gives them speed to value. A number of service are
June 29, 2015In this PoV we look at how process automation and artificial intelligence are core technologies in bringing about the realization of the 8 Ideals of the
June 29, 2015BPO and IT managed security providers (MSPs) must offer security solutions that enable enterprise and brand outcomes, directly reinforcing and improving the and
June 26, 2015HfS interviewed Dr Arian Zai, Clinical Director of Population Informatics at Mass General Hospital, on focusing on outcomes and enabling the hospital to its on
June 26, 2015We look at how industry uncertainty is one of the major driving forces behind the adoption of engineering services outsourcing.
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