Explore our latest research, analysis, and thought leadership.
June 29, 2015HfS recently published the Workday Services Blueprint, in which we outlined market trends and profiled eighteen of the leading service providers. Here we the
June 29, 2015HfS Research shows that 67% of healthcare & pharma executives will use "business cloud" if the solution that gives them speed to value. A number of service are
June 29, 2015In this PoV we look at how process automation and artificial intelligence are core technologies in bringing about the realization of the 8 Ideals of the
June 29, 2015BPO and IT managed security providers (MSPs) must offer security solutions that enable enterprise and brand outcomes, directly reinforcing and improving the and
June 26, 2015HfS interviewed Dr Arian Zai, Clinical Director of Population Informatics at Mass General Hospital, on focusing on outcomes and enabling the hospital to its on
June 26, 2015We look at how industry uncertainty is one of the major driving forces behind the adoption of engineering services outsourcing.
June 22, 2015Attending Dell's latest analyst and adviser day, HfS got a glimpse into one of the reasons the company's services arm is well positioned to excel in the current
June 21, 2015The new Procurement As-a-Service Blueprint looks at the changes that have arisen in this market since our initial Blueprint in 2013 across a record 18
June 19, 2015Trust is the cornerstone of any economy. In an increasingly digital market, can brands and service providers translate "security" into "digital trust" to the to
June 19, 2015The journey into the As-a-Service Economy is a risky one with many bumps to be hit on the road ahead. Organizations not only run the risk of being disrupted
June 19, 2015Approximately 3 in 4 pharma & healthcare participants rank “Intelligent Data”—realtime applied analytics models, techniques, & insights from big having
June 18, 2015"What's in a name?" asked Shakespeare in Act II, Scene II of "Romeo and Juliet" and we at HfS are asking the same question ourselves as we evaluate services
June 15, 2015An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and
June 12, 2015The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.
June 10, 2015During its recent industry analyst and advisor day in Boston, HfS analysts were invited to “reimagine” Genpact—to form a fresh picture of what it could by
June 09, 2015ignio™ stamps TCS’s proprietary footprint onto the autonomics market and brings capabilities for the technology provider to share direct with clients as as
June 09, 2015HP recently outlined their vision for the two publicly traded companies it will be split into this year. For the enterprise side, the message was one that will
June 08, 2015This POV looks at how the addition of empathy and deep human understanding are two crucial components of being creative in utilizing the concept of design
June 08, 2015KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth
June 04, 2015Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
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