Explore our latest research, analysis, and thought leadership.
December 15, 2011This year’s State of the Outsourcing Industry in 2011 report delves into how mind-shifts towards outsourcing are changing during a time where we have from
November 16, 2011A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to
November 11, 2011Turning processes on their heads to align them with corporate strategy is a challenge for the best of business leaders.Yet, the benefits of implementing a (GBS)
November 11, 2011HfS Research recently attended an analyst event hosted by Kenexa, a leading provider of recruiting and talent management solutions. Kenexa has grown rapidly and
November 04, 2011This exhaustive study maps the service, quality and scale of the Latin American market, principally for buyers and influencers to understand what Latin America
October 31, 2011Instead of fixing things first, you outsourced your junky processes almost completely intact. Now in the (hopefully) capable hands of your lower cost service
October 31, 2011Although undergoing change, retailers' essence is still inventory and demand management, supply chain optimization, and meeting margins. To them, outsourcing to
October 31, 2011With the rise of customer empowerment and the increasing relevance of online social channels, CMOs are seriously considering outsourcing once unthinkable to in
October 30, 2011The analysis of responses of 1538 IT-BPO Buyers, Providers and Advisors received over July-August 2011 have proven that the initial goal of outsourcing, to out
October 11, 2011Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, and
October 11, 2011Price benchmarks provide a host of benefits to both buyers and providers. With so much at stake, why do so few buyers and providers invest the time and energy
September 30, 2011Genpact has worked with Nissan for more than six years providing various BPO services. Adding HR services seems like a natural extension of these services, even
September 30, 2011What, exactly, is innovation? Buyers seek innovation, but are emphatically frustrated by their providers’ inability to deliver it. However, we maintain that a
September 30, 2011Corporates are exploring smarter ways of working, growth opportunities in new markets, and ways to manage capital-intensive heterogeneous infrastructures. We to
September 05, 2011This report synthesizes the topics that our clients and readers have deemed strategic for the next 12-36 months, with practical, candid advice for both buyers
September 01, 2011For our Price Indicator clients, HfS has published its inaugural edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO our
August 30, 2011The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future
August 30, 2011Who are these year’s challengers? They are a diverse set of ITO and BPO providers with strong management capabilities and the desire to grow their revenue by
August 12, 2011Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and
August 10, 2011This report presents Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and the
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