Explore our latest research, analysis, and thought leadership.
January 07, 2011This RAPIDInsight explores South Africa’s challenges and opportunities as it seeks to establish itself as sourcing destination of choice for the top-tier and
January 05, 2011This market landscape elaborates on how providers are addressing the growing unmet requirements from the multi-billion dollar utilities vertical, offering IT
January 01, 2011When Spend Matters and HfS Research decided to jointly study procurement BPO, our first observation was simple: what’s gone wrong in a market that should have
January 01, 2011Results from the joint research study of over 1050 global enterprises, conducted by HfS Research in conjunction with the Outsourcing Unit at the London School
January 01, 2011Nearly every IT-BPO provider has wrestled with a Latin American strategy. While it is a large, relatively prosperous market with a wealth of well-educated it is
January 01, 2011While getting friends to eat sushi, the ingredients are familiar but the combination and presentation can be scary to Westerners. But there are methods to that
June 01, 2010In its first industry analyst conference, Ganenpact emphasized its business, today, is much broader than supporting GE's back office and primarily delivering in
April 15, 2010The uptake in outsourcing services has always had an inverse relationship with the state of the global economy, and the recent economic crisis has proven to be
March 01, 2010This report explores the strengths of cloud computing as an industry game changer. Cloud presents an inexpensive, easy, and quick way of adding new servers and
March 01, 2010As the BPO industry matures, buyers are becoming increasingly disappointed that they aren’t receiving “innovation”. Phil explores buyer expectations and
January 10, 2010HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on a
January 10, 2010CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We
January 09, 2010This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as
January 07, 2010This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their
January 07, 2010HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on
January 07, 2010This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of processes
January 06, 2010Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm's global delivery enable
January 06, 2010Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious HfS
January 05, 2010This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership and the
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