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July 22, 2013What are the tech macro-market implications of quarterly financial results misses by Google, SAP, and Microsoft?
July 22, 2013This document examines IBM's Q2 2013 results.
July 19, 2013This document examines Infosys Fiscal Q1 2014 results.
July 10, 2013Caesars Entertainment Corporation’s IT department faced the challenge of unifying its IT service management for a diverse user base that was already large and
July 08, 2013The SAP services HfS Blueprint Report is the first to cover high-profile IT markets in the series of upcoming Blueprints by HfS.
July 04, 2013HfS exams IBM's approach to innovation in it's European GTS business.
July 01, 2013Slides from our June 26, 2013 webinar.
June 25, 2013The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services
June 25, 2013Puma, the German sports goods company, is searching for alternative materials it can make its products from, shifting from its traditional use of virgin raw and
June 20, 2013Slides from HfS Research's June 19, 2013 webinar on Visa Reform.
June 14, 2013A webcast covering the comprehensive F&A outsourcing study conducted by HfS Research with the support of KPMG's Shared Services and Outsourcing Advisory.
June 11, 2013HfS recently visited SunGard, the financial services technology business services provider, for an executive briefing on the firm’s services capabilities. The
June 11, 2013In this document, we examine the newly consolidated BPO division of frontline services giant, Serco. Its Global Services division has emerged as a $1.1B+ BPO on
June 10, 2013This document provides HfS Research’s market sizing and forecast for North American IT and BPO services market from 2012 to 2017.
June 10, 2013HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to law firms
May 31, 2013Can a Services Business Really Profit From Sustainability?
May 20, 2013This document sets out HfS Research’s market sizing and forecasting methodology for global IT services market data and includes the first update to HfS of for
May 17, 2013Slides from the May 16, 2013 HfS webinar featuring Phil Fersht of HfS, Henric Häggquist of Microsoft, John Haworth of Cigna, and Anoop Sagoo of Accenture.
May 14, 2013This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).
May 14, 2013Reports from our large community suggest that executives are deeply troubled by low rates of change adoption.
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