Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

GCCs are not your cost center anymore, demand AI-fueled value instead

This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.

Read More
Highlight Report

Engineering depth alone won’t win, pair it with outcome-based partnerships

Co-innovation is no longer optional so build outcome based ecosystem or fall behind.

Read More
Point of View

Swap your contact centers’ butts in seats for a new CX OS

The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.

Read More
Data Viewpoint

The trajectory of trust shapes revenue, making trust a financial imperative

Pharmas must make “rebuilding trust” a core KPI to turn scientific innovation into sustainable business outcomes.

Read More
Point of View

Bank CXOs, stop the enterprise-debt bleed and plug the drain now

Bank CXOs must measure enterprise debt rigorously.

Read More
Highlight Report

Institutional complexity is killing your growth; here’s how to fight back

Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.

Read More
Data Viewpoint

The telco to newco shift is happening, but success depends on securing the basics

This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.

Read More
Market Impact Report

Turn your collection risks into opportunities with digital precision and empathy

Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.

Read More
Highlight Report

Stop designing chips the old way—use AI for on-time, quality delivery

Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.

Read More
Point of View

Demand more Workday partners and see how they stack up on driving change

Enterprises need Workday partners that drive AI-led, experience-driven transformation tied to business outcomes.

Read More
Highlight Report

Get ROI, not just code, with Ascendion’s one-stop product engineering shop

Enterprise tech leaders are stuck with bloated development cycle when what they need is speed, and a clear path to value.

Read More
Highlight Report

TCS is steadying the ship, but the real battle is scaling AI-led non-linearity

TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.

Read More
Point of View

TWILTCH earnings prove that enterprises are spending, but only on what matters now

Enterprises are sending clear signals: investments are shifting to consolidation and efficiency-led transformation.

Read More
Hot Tech

HFS Hot Tech: Lidd AI

Lidd AI helps enterprises escape pilot purgatory by fast-tracking AI from discovery to scale with measurable business impact.

Read More
Point of View

Mortgage leaders, escape the hire–fire trap and rebuild mortgage ops for AI now

Our Horizons evaluation encompassed 15 service providers, drawing insights from 40 lenders and partners that contract with them.

Read More
Point of View

Blockbusters are dead; now’s the time to build AI-powered precision medicine

AI is making precision medicine surge: ~50% of FDA approvals by 2035. Build AI, data, and clinical infrastructure now or lose out.

Read More
Highlight Report

CAPS must adapt to the shifting market, with UST laying out the path

The payer market is toast and if you have investments like platforms in there, it is time to bail.

Read More
Point of View

Stop selling hardware and turn your catalog into software-defined products

Software-defined product is an effective solution for faster new model and feature rollouts, while assuring aftermarket revenue.

Read More
Point of View

US BFS must revamp talent and delivery models to navigate H-1B disruptions

New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.

Read More
Data Viewpoint

Mortgage lenders must tackle legacy tech debt to unlock growth and resilience

Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.

Read More
1 3 4 5 192

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support