Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Health plans must rethink UM: WNS HealthHelp’s AI-driven approach is a path forward

UM and PA's are admin processes tend to delay care causing harm to patients, AI is the best approach to mitigate the dangers.

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Market Analysis

Voice of the SI partners survey 2025

The HFS 2025 voice of the SI partners survey reveals which tech vendors enable their ecosystem to truly drive enterprise value.

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Market Vision Paper

Navigating the future: Reimagine, reinvent, and earn relevance

AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.

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Hot Tech

HFS Hot Tech: Mindcorp.ai

Mindcorp.ai is automating—not just assisting—high-value knowledge work through AI-powered agent teams.

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Point of View

Build your Human Premium to win in the age of LLMs

Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.

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Point of View

Rewire FP&A to drive enterprise performance with trusted data and strategic context

FP&A is evolving from reporting to real-time decisions driven by clean data, business context, and cross-functional talent.

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Data Viewpoint

BFS firms are all-in on AI, and it will reshape operations at scale

As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.

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Point of View

Embrace partnerships to drive agentic AI and the E&U transition

The energy and utilities industry must leverage ecosystem partnerships to deploy Agentic AI and E&U transition.

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Point of View

‘Engineering meets AI’ is Hitachi Digital Service’s bold transformation play

HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.

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Point of View

Ditch same-old SaaS and differentiate with Services-as-Software

AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.

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Point of View

Half-baked modernization is no longer an option for commercial banks

Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.

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Horizons Report

HFS Horizons: Employee Benefits Administrators, 2025

Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.

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Market Analysis

HFS Pulse—The 2025 outlook for banking and financial services

Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.

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Highlight Report

Genpact detonates the data problem with XponentL

Genpact bets on Business Data Services to operationalize AI and drive real enterprise outcomes.

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Data Viewpoint

Energy and utilities firms spend on services as the sector clarifies its goals

The E&U market for consulting, technology, and broad business services from IT to engineering is growing.

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Point of View

Services-as-Software and psychology biases break services pricing

AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.

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Data Viewpoint

GCC reality check: BFS firms strive for AI-readiness but face structural blind spots

If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.

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Point of View

The science for moving beyond GDP is clear—time to get the communication right

Leaders across business, politics, and society must find new ways of communicating beyond GDP, growth, and traditional economics.

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Challenger Series

HFS Challenger: Infocepts

Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.

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Point of View

Enterprise ER&D must shift from centralized to regionally tuned

Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.

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