Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Mighty updates workflow protection to handle multi-modal AI hacks

When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.

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Highlight Report

Drop the “captive” label and own your role as an AI capability center

HFS and Sutherland convened insurance GCC leaders for a roundtable to move the conversation from GCC rah-rah to grounded realism.

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Point of View

Stop treating FDE as optional: Your AI Flywheel will not spin without it

Who actually wires AI into your live systems, governs it in production, and makes it keep working?

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Highlight Report

Genpact FOCUS 2026 signals an operating model reset for agentic AI

Genpact FOCUS 2026 shifts from point automation to agentic ops in core controls, requiring operating model redesign to scale now.

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Market Impact Report

Design your agent OS to win the AI future

Enterprises scaling agentic AI will find why 22% face emergent behaviors and 18% hit auditability gaps without a formal agent OS.

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Point of View

Robotaxis aren’t a tech problem; it’s about trust and accountability

Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.

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Market Impact Report

Agentic AI forever changes the telco operating model

Telco leaders explain how agentic AI shifts the operating model from siloed automation to cross-domain orchestration.

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Challenger Series

HFS Challenger: IGT Solutions

IGT Solutions wins the HFS Challenger accolade by industrializing AI-first CX at scale across travel and beyond.

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Point of View

BFSI CIOs, stop modernizing in circles and simplify the core to gain an AI edge

Banks are investing heavily in legacy modernization, but are unsure if these reduce complexity or simply move it around.

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Point of View

Stop buying AI and start operationalizing how work gets done

Enterprise AI Execution is the missing link between data and governed action, and here’s why Celonis is positioned to provide it.

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Highlight Report

Hitachi Cyber moves to address CISO needs for resilient security across OT, IoT, and IT

At the Hitachi Cyber Summit 2026, the firm articulated its efforts to go all-in on securing the convergence of IT and OT.

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Highlight Report

Your disconnected data is costing you speed on the field and in the stands

How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.

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Highlight Report

CTOs must go beyond traditional approaches to plug the regulatory-velocity gap

As CTOs innovate, regulatory requirements are becoming a bottleneck, needing non-traditional approaches to plug the velocity gap.

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Highlight Report

Rackspace-Palantir partnership offers CIOs a rapid route to AI at scale

Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.

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Highlight Report

Treat infrastructure as the AI control plane or watch transformation stall

Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.

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Point of View

AI is not the end of work, but the start of a new chapter

We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.

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Point of View

How wide is your firm’s AI Velocity Gap?

Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.

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Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

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Highlight Report

CTOs, make blockchain your core infrastructure with proven production partners

This piece delves into the findings of our Blockchain Horizon and discusses the trends that the study uncovered.

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Enterprise Asset

Operational Playbook: Health plans have no purpose in owning CAPS anymore; outsource for outcomes now

Health plans have no reason to continue to maintain multiple CAPS; leverage Services-as-Software to source for outcomes.

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