Research & Insights

Explore our latest research, analysis, and thought leadership.

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Horizons Report

HFS Horizons: Data Modernization and AI, 2026

Only 21% of enterprises generate new revenue from data and AI, per HFS Horizons 2026 evaluation of 40 providers.

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Point of View

When Oracle’s AI moves faster than your operating model, the bill lands on the CIO

Oracle's AI is outpacing CIO operating models; HFS's Services-as-Software™ playbook closes the AI velocity gap before renewal.

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Market Impact Report

Stop scaling agentic AI on operating models built for control

Scaling agentic AI fails when decision rights, data access, and accountability are not redesigned alongside it.

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Highlight Report

UST-Intecrowd aims to close the Workday ownership gap to deliver sustained value

UST’s Intecrowd acquisition signals a shift toward lifecycle ownership and continuous value in Workday services.

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Challengers' Code

Banking and payments firms, update your transformation playbook to be domain-native

Banking and payments leaders learn how domain-native engineering and AI can replace legacy delivery models.

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Highlight Report

Drop the pilots and build runtime for AI in production

Rackspace is seeking to become your governed runtime for enterprise AI, focused on regulated and latency-sensitive sectors.

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Point of View

The problem is not tech; BFSI needs an operating model to truly scale AI

BFSI CIOs must focus on redesigning decision rights, workflow ownership, evaluation, and controls to scale AI.

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Point of View

Bust out of the LLM black box with the HFS sovereign enterprise AI stack

Reclaim your firm's intelligence with a new sovereign AI enterprise stack.

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Challengers' Code

Scaling enterprise AI requires an always-on intelligence layer: the iOPEX model

Learn how iOPEX runs operations as software to deliver structural cost decline and measurable business outcomes.

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Highlight Report

Execution-led growth is now an imperative for CPG firms, and CAGNY has shown why

CAGNY confirmed what numbers have been signaling for several quarters, growth will not return automatically once inflation eases.

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Hot Tech

HFS Services-as-Software™ Hot Tech: Hazel AI

Hazel AI compresses legacy modernization from 9–18 months to 10 weeks using agentic, intent-driven workflows.

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Point of View

Stop automating process debt to get better outcomes

Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.

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Horizons Report

HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026

The AML velocity gap is exposed: How 15 providers are scaling AI across the financial crime value chain.

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Highlight Report

CIOs: Evaluate Infosys’ AI reinvention in the only place that matters: execution

At its US AR Day, Infosys presented a newly packaged AI-First Value Framework as the solution to operationalizing AI.

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Market Impact Report

Humans at the Helm of AI

AI is making enterprise decisions, but only 14% of organizations have designed the human governance needed to own them.

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Point of View

Stop assuming AI is under control and start mapping your dependency now

Enterprises control data but not AI systems, creating a hidden dependency that becomes a governance and security risk as AI scales.

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Highlight Report

Agent-only companies show what’s next for Ops leaders

Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.

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Highlight Report

CoreStack’s BetterCloud deal marks the end of siloed governance

CoreStack’s acquisition of BetterCloud is all about creating an agentic governance OS that works across apps, data and workflows.

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Point of View

Close that last mile in automation with computer-using agents

Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.

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Highlight Report

Cut your risk through an integrated stack while scaling physical AI

Industrial CIOs need an integrated tech stack that ties together IT, OT, infra, and models to scale up Physical AI use cases.

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