Research & Insights

Explore our latest research, analysis, and thought leadership.

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Highlight Report

Accenture places Metaverse “core to success for enterprise”—yet investment lags

Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.

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Highlight Report

India prioritizing citizen mental health with T-MANAS

On October 10, 2022, World Mental Health Day, the Indian government launched the T-MANAS initiative.

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Highlight Report

IBM Consulting doubles down on hybrid cloud with AWS and Red Hat

IBM Consulting global analyst event underscores the importance of AWS and Red Hat on its growth opportunities.

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Point of View

COP27 was mediocre. That was the worst possible outcome

A disastrous UN summit would have been better.

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Highlight Report

Celosphere 2022: Celonis once again expands the universe of process intelligence

Celonis continues to invest in innovation with its new product lineup. But are customers ready for it?

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Data Viewpoint

Most digital investment in sustainability is “predictably” (sorry) in analytics

No technology has realized its full sustainability potential.

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Point of View

Meet the next-generation BPM industry

BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.

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Highlight Report

All eyes are on DXC while it attempts to make history with digital transformation at scale for the Lloyds

At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.

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Highlight Report

Manufacturing is the next $180 billion metaverse opportunity

The not-so-little secret of the metaverse is that manufacturing can and should be one of its earliest and most lucrative adopters.

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Market Impact Report

OneOffice™ experiences must drive how you scale digital workflows

How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?

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Data Viewpoint

New investment trend suggests potential change in the patient engagement paradigm

The results of HFS’ Pulse study for 1H 2022 tell us a lot about the technology trend across the healthcare provider segment.

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Point of View

Confidence is the vital role for services firms in sustainability

There’s a glaring sustainability opportunity. But we need organizations to get over the commercial excuse.

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Point of View

Business must solve sustainability. Policy and the public cannot

Policymaking and the public will not move quickly enough to address climate change or any of the global sustainability context.

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Point of View

We must make the IT and business services industry sexy again

We must make the IT and business services industry sexy again for our top talent.

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Data Viewpoint

Retail and CPG firms are missing their sustainability potential

RCPG companies need a load more sustainability leadership for strategies to cascade throughout organizations and value chains.

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Highlight Report

Three ideation capabilities leaders must master to win

Maintaining agility, being open to alternative ideas, and staying curious are the difference between success and calamity.

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Point of View

The five fundamentals of digital transformation

Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.

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Market Analysis

Sustainability Services: The state of the ecosystem

A market analysis and ecosystem map of the sustainability consulting, technology, and services landscape.

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Horizons Report

HFS Horizons: Cloud Native Transformation, 2022

The inaugural HFS Horizons: Cloud Native Transformation, 2022 report examines the capabilities of 20 leading providers.

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Data Viewpoint

SaaS vendors must build ecosystem-driven security integration capabilities

SaaS vendors must build ecosystem-driven security integration capabilities.

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