Explore our latest research, analysis, and thought leadership.
August 23, 2021The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.
August 23, 2021It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.
August 19, 2021Digital transformation fails for three key reasons—culture, talent, and process debt.
August 19, 2021How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
August 17, 2021At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.
August 17, 2021Coforge pivoted fast and pivoted right, right from the early days of the pandemic.
August 16, 2021At our Digital Symposium, HFS CEO Phil Fersht joined Tiger Tyagarajan, President and CEO of Genpact, for a candid Digi-side Chat.
August 16, 2021Digi-side Chat on Unselfish Leadership with Jesus Mantas, Senior Managing Partner, IBM.
August 13, 2021There are no good reasons or excuses left. It’s time to call out diversity as company-wide priority and make it non-negotiable.
August 13, 2021An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.
August 13, 2021The value of emerging tech is how we apply it to solve real-world problems.
August 13, 2021Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.
August 12, 2021We outline the Diversity discussion of HFS Chief Marketing Officer Nischala Murthy Kaushik at the HFS Digital Symposium.
August 12, 2021Read the key findings of the Native Automation panel at HFS Symposium 2021.
August 12, 2021HFS looks at Amazon's AWS and how it blends innovation with a strong partner program to continue to be a market leader.
August 11, 2021Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
August 11, 2021Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
August 10, 2021HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.
August 06, 2021In this ebook, the HFS analyst team looks back on our first-ever Digital Symposium — hosted on 8 and 9 June 2021 — with the OneOffice theme.
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