More HFS SaaS Ecosystems Research

Highlight Report

SME SAP S/4HANA clients risk migration delays if they wait on help from Tier-1 systems integrators

SME’s can consider mid-tier and niche services providers for their ERP migration; We discussed briefly on this.

Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

Data Viewpoint

Many enterprises still at early stages of the OneOffice™ Data Cycle

Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.

Highlight Report

Workato goes large on comprehensive connectivity to serve end-to-end enterprise automation

Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.

Highlight Report

M&A-fueled Nintex targets IT and Ops pros with a low-code fast-track to process outcomes

Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.

Point of View

HFS launches SaaS XXV, measuring business value creation of leading SaaS solutions

HFS’ SaaS XXV initiative provides an understanding into which SaaS providers are delivering maximum value creation to enterprises.

Top 10 Report

HFS Pega Service Providers Top 10 2021

Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.

Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

Hot Vendor

HFS OneOffice™ Hot Vendors: Q3 2021

Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice™

Highlight Report

Blue Prism sale to Tibco—it’s time to go loud, not fade gently into the night

Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?

Data Viewpoint

Tactical use of automation is no longer enough. Wise enterprises target transformation.

Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.

Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

Point of View

Kryon’s Automation Expedition must emphasize business outcomes and less hype

Enterprise leaders need to keep their automation providers focused on what they do best.

Point of View

Digital leaders must build in rapid adaptability to win in today’s business ecosystems

How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.

Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

Hot Vendor

HFS OneOffice™ Hot Vendors: Q2 2021

An exclusive group of emerging players, each with the vision and strategy to impact the market.

Highlight Report

Robocorp RPA is coming for the middle market

Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.

Highlight Report

Move on from manual sustainability: integrate carbon accounting and reporting

Sustainability teams have better things to worry about than spreadsheets and manual data gathering.

Hot Vendor

Hot Vendors Compendium 2018-2021

Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.

Point of View

Adopt emerging tech before it becomes table stakes

Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are

Highlight Report

Process platform EvoluteIQ accelerates its evolution

Low-code business process automation platform provider almost triples its headcount in six months.

Highlight Report

Camunda got to Mars. With $100m they can go further

Mars-mission business process automation firm lands $100m to go further.

Highlight Report

Basware puts procurement pros on data-driven diversity fast-track

Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.

EY does the math and acquires Pythagoras to bolster Microsoft capabilities in the UK Highlight Report

HFS Highlight: EY does the math and acquires Pythagoras to bolster Microsoft capabilities in the UK

Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.

Top 10 Report

ServiceNow Services 2021

New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.

HFS Highlight: IBM strengthens its Salesforce services value proposition in hot growth markets with the acquisition of Waeg Highlight Report

HFS Highlight: IBM strengthens its Salesforce services value proposition in hot growth markets with the

IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact Highlight Report

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact

Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.

Top 10 Report

HFS Top 10 Workday Financial Management (FM) Services 2021

In the 2021 HFS Finance Management (FM) Services Top 10 Report, we analyze the capabilities and vision of ten service providers.

Highlight Report

HFS Highlight: Unit4 shifts ERP from being an application your business runs to a platform for delivering

Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential

Highlight Report

HFS Highlight: Infosys SCALEs its engineering services with the connected digital eco-system

In this report, we discuss the overall strategy and client conversations of Infosys Engineering Services.

Point of View

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Learn how Infosys helped Siemens Mobility to achieve a digital transformation

Hot Vendor

HFS OneOffice Hot Vendors Q1 2021

We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value for the

Point of View

BFSI firms need to refine their FinTech programs to focus on outcomes rather than partner identification

HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups

Point of View

Automation Anywhere lobs a Hail Mary pass to Google, hoping to make its cloud-native automation dreams

The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver

Point of View

Work-from-anywhere economy drives a huge reliance on customer data platforms

As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree

Point of View

Connect the dots between the back and front offices using Pegasystems to deliver a OneOffice experience

Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.

Market Analysis

ITMS and BPO Contract Analysis - Q4 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.

Highlight Report

HFS Highlight: Quorum becomes energy’s big beast of BPM

Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint

Data Viewpoint

HFS Data Viewpoint: The race for innovation advantage: Tech company R&D spend versus VC investment in US

If you want to know the future – invent it – so the saying goes. And if you invent it, there’s a good chance you own it. No wonder R&D and VC investment

Data Viewpoint

HFS Data Viewpoint: Emerging Tech leaders: Update your roadmaps and aim high to take advantage of this

OneOffice emerging tech companies with serious ambitions must act now to update their roadmaps and set even greater goals to take advantage of a hot investor It

Highlight Report

HFS Highlight: Infosys establishes its role as a partner helping clients succeed in their growth journeys

As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and

Point of View

Adopt Design Thinking to Craft Your Work-from-Anywhere Future

Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond "fix-and-survive" to compete in the economy

Top 10 Report

HFS Top 10: Workday Human Capital Management (HCM) Services 2021

In the 2021 HFS Workday Human Capital Management (HCM) Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

Data Viewpoint

HFS Data Viewpoint: Covid accelerates OneOffice interdisciplinary culture of data-fuelled, real-time

Covid accelerates OneOffice interdisciplinary culture of data-fuelled, real-time adaptability

Data Viewpoint

HFS Data Viewpoint: 2021 Hyper Hype: How UiPath’s bubble has blown (even) bigger than the most admired

How UiPath's Price To Sales Ratio (PSR) has blown beyond most admired enterprise apps

Highlight Report

HFS Highlight: IBM acquires Salesforce Platinum partner, 7Summits to bolster user-centric design

IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner

Highlight Report

HFS Highlight: Cognizant acquires Linium to drive ServiceNow capabilities across enterprise functions

Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards

Highlight Report

HFS Highlight: The OneOffice Emerging Tech Stack enables enterprise-wide decision-making when certainty

The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment

Hot Vendor

HFS Hot Vendors Q4 2020

We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

Highlight Report

HFS Highlight: Leverage Emerging Technologies to Shift the Focus of Healthcare from Illness to Wellness

As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup

Market Analysis

ITMS and BPO Contract Analysis—Q3 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.

Point of View

Learn how Infosys helped Conagra deploy a Minimum Lovable Product (MLP)

Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM

Highlight Report

HFS Highlight: KPMG Using Low Code/No-Code Services to Accelerate Digital Transformations

This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.

Point of View

Solve the Digital Dilemma in the Pandemic Economy - Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

Highlight Report

HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its 4C

In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the

Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.

Point of View

Providers must shore up cloud talent in a $305+ billion market opportunity

While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.

Point of View

Salesforce services providers must address the talent crisis to improve CSAT

This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.

Point of View

Salesforce clients should keep abreast of Cognizant’s continued investments to position itself as a CX

Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition

Point of View

Sourcing teams must look for strong regional teams - Capgemini shores up capability in APAC with Whitesky

Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.

Top 10 Report

HFS Top 10 Salesforce Services 2020

In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

Point of View

COVID-19: Technology providers must support government and healthcare professionals in this time of - how

In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the

Point of View

Salesforce clients must recognize Infosys’ growing Salesforce capability: the acquisition of Simplus to

In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

Point of View

Higher education institutions in the US should get excited about Accenture’s acquisition of in the

Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.

Point of View

Salesforce clients must recognize Cognizant’s growing Salesforce capability: its acquisitions of Code

In February 2020, Cognizant announced its intention to acquire two companies to strengthen its Salesforce services portfolio. Here we take a look at the

Point of View

Workday services customers and partners, stay abreast of the innovations at Workday to make the most of

In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.

Point of View

Prevent these three things to avoid SAP SuccessFactors Services failures

This POV provides recommendations to enterprises on how to avoid a disappointing SAP SuccessFactors deployment experience.

Point of View

Request these five team characteristics to make your SAP SuccessFactors engagements succeed

This POV provides recommendations to enterprises to achieve a successful SAP SuccessFactors deployment.

Point of View

Learn these key differentiators that Alight gains from its acquisition of NGA Human Resources

Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.

Point of View

SuccessFactors services providers and users: Get these five things right for success

In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.

Point of View

European Salesforce services clients should consider Persistent Systems as a credible alternative

This POV outlines the benefits of Persistent Systems’ acquisition of Youperience in June 2019 to enhance its Salesforce services capabilities.

Point of View

You must strike a balance between customization and long-term compatibility to get the most value from

After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the

Top 10 Report

HFS SAP SuccessFactors Services Top 10 Report

In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers.

Point of View

Why it’s important to understand Alight’s new capabilities in Workday services with Appirio

This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.