A collection of the latest views from the HFS analyst team on technology, media, and communications.
February 19, 2025An assessment of telecom service providers, addressing the why, what, how, and so what.
March 13, 2026Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.
March 05, 2026Learn about how Telcos are becoming Agentic and the KPIs needed to align efforts and measuer success.
February 24, 2026How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
Today’s hyper-connected technology, communication, and media obsessed culture generates tremendous volumes of data. See why this massive volume of data is so critical.
Highlight Report
March 13, 2026Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.
Market Impact Report
March 05, 2026Learn about how Telcos are becoming Agentic and the KPIs needed to align efforts and measuer success.
Highlight Report
February 24, 2026How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
Highlight Report
February 23, 2026Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.
Highlight Report
December 22, 2025Telcos must move beyond connectivity to platforms to break the single digit growth norm.
Data Viewpoint
December 22, 2025Enterprises trust SI execution but want proof of innovation impact and clearer, business-led go-to-market.
Point of View
December 09, 2025Firstsource helped a media giant transform CX with digital-first touchless journeys, cutting costs and boosting customer loyalty.
Point of View
December 03, 2025Telco COOs must team up with their CTOs and partners to deliver AI driven field services outcomes.
Highlight Report
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
Highlight Report
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
Point of View
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Data Viewpoint
October 15, 2025This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.
Point of View
October 01, 2025The expense of the new $100k H-1B visa fee slams the labor arbitrage door on employing US-based foreign talent.
Market Impact Report
September 30, 2025Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.
Point of View
September 02, 2025Global firms link with universities to drive commercial tech. Indian leaders risk lagging in AI hardware and semiconductors.
Data Viewpoint
September 01, 2025This DVP explains the trend of telecom clients' dynamics of shifting service provider relations and how it reshapes the industry.
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