A collection of the latest views from the HFS analyst team on technology, media, and communications.
February 19, 2025An assessment of telecom service providers, addressing the why, what, how, and so what.
July 25, 2025Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
July 23, 2025The future of fan engagement is about activating the right insights in the right format at the right moment.
June 25, 2025Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
Today’s hyper-connected technology, communication, and media obsessed culture generates tremendous volumes of data. See why this massive volume of data is so critical.
Highlight Report
May 27, 2020In this report, we examine how CSS Corp managed to move 100% of its workforce to work-from-home at the onset of the Covid-19 pandemic
Point of View
May 21, 2020In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
Point of View
April 22, 2020Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
Point of View
April 15, 2020This report examines the impact of the Covid-19 pandemic on 5G investments.
Point of View
April 06, 2020Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for
Point of View
March 31, 2020The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,
Point of View
March 23, 2020In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.
Market Analysis
March 19, 2020This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.
Point of View
March 16, 2020HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
Point of View
March 11, 2020In this report we examine how finding the right partner with the talent and experience can drive real success.
Point of View
March 05, 20205G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
Point of View
February 24, 2020The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.
Point of View
February 19, 2020Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
Market Analysis
January 17, 2020HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
Market Analysis
January 06, 2020This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.
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