A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
January 05, 2026HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
January 05, 2026Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
January 05, 2026Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.
Market Impact Report
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
Market Impact Report
October 24, 2025GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
Highlight Report
October 24, 2025This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
Highlight Report
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
Point of View
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
Point of View
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Horizons Report
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
Market Vision Paper
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
Point of View
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
Point of View
October 16, 2025Bank CXOs must measure enterprise debt rigorously.
Market Impact Report
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Highlight Report
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Highlight Report
October 13, 2025TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.
Hot Tech
October 09, 2025Lidd AI helps enterprises escape pilot purgatory by fast-tracking AI from discovery to scale with measurable business impact.
Point of View
October 06, 2025Software-defined product is an effective solution for faster new model and feature rollouts, while assuring aftermarket revenue.
Point of View
October 03, 2025Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.
Highlight Report
October 01, 2025AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
Market Impact Report
September 30, 2025Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.
Point of View
September 29, 2025Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.
Highlight Report
September 25, 2025Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.
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