A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Market Impact Report
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
July 08, 2025Decades of technical and process debt mean static and semi-flexible workflows deliver limited outcomes in today’s world.
Point of View
June 30, 2025Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.
Highlight Report
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
Point of View
June 30, 2025With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
Market Impact Report
June 26, 2025A pragmatic deep dive into the AI endeavors of the North American consumer goods sector.
Point of View
June 25, 2025Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
Point of View
June 24, 2025$1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.
Highlight Report
June 23, 2025The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.
Point of View
June 20, 2025Doctor shortage combined with diluting their time by administrative process can be mitigated by multi-agentic AI.
Point of View
June 19, 2025Enterprises must govern Agentic AI differently from AI agents or risk invisible security, compliance, and control failures.
Highlight Report
June 18, 2025UM and PA's are admin processes tend to delay care causing harm to patients, AI is the best approach to mitigate the dangers.
Market Vision Paper
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
Hot Tech
June 16, 2025Mindcorp.ai is automating—not just assisting—high-value knowledge work through AI-powered agent teams.
Point of View
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
Data Viewpoint
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
Point of View
June 12, 2025HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.
Point of View
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Data Viewpoint
June 10, 2025The E&U market for consulting, technology, and broad business services from IT to engineering is growing.
Challenger Series
June 09, 2025Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.
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