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What are the biggest trends in 
insurance?
Which service providers support 
banks?
What are the five most critical 
things banking executives are 
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What acquisitions have service 
providers made to support their 
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struggling with?

More HFS Banking and Insurance Research

Highlight Report

Insurers, stop asking ‘why AI’ and start proving ‘how’

To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.

Market Impact Report

The Zero Office: Reinventing the banking back office as a growth engine

This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.

Market Impact Report

Reinvent L&A for the AI-digital era with the next-gen BPS model

HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.

Highlight Report

Modernize your TPA operations with a scalable, cloud-native blueprint for L&A

Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.

Point of View

Make responsible and ethical AI non-negotiable in BFS

For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.

Highlight Report

Activate perpetual KYC with agentic AI; Capgemini shows you how to get started

Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.

Highlight Report

If your infrastructure isn’t built to scale, neither is your banking business

This bank isn't dabbing in transformation. It is betting big on tech and ecosystem partner to power global growth.

Data Viewpoint

Stop mortgaging your future with labor arbitrage and invest in digital ecosystems

Mortgage lenders are outsourcing for convenience and cost optimization, not resilience. This model must change.

Competitive Intelligence

Accenture: Mortgage Reinvention Service Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Cognizant: Mortgage Reinvention Service Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Firstsource: Mortgage Reinvention Service Capabilities, 2025

A look at how Firstsource performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Infosys: Mortgage Reinvention Service Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

TCS: Mortgage Reinvention Service Capabilities, 2025

A look at how TCS performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Capgemini: Mortgage Reinvention Service Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Coforge: Mortgage Reinvention Service Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Deloitte: Mortgage Reinvention Service Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

EY: Mortgage Reinvention Service Capabilities, 2025

A look at how EY performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

HCLTech: Mortgage Reinvention Service Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Sutherland: Mortgage Reinvention Service Capabilities, 2025

A look at how Sutherland performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Wipro: Mortgage Reinvention Service Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

WNS: Mortgage Reinvention Service Capabilities, 2025

A look at how WNS performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Mphasis: Mortgage Reinvention Service Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Competitive Intelligence

Sonata Software: Mortgage Reinvention Service Capabilities, 2025

A look at how Sonata Software performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

Point of View

CIOs must act on the back-office legacy before it costs banks more

This report serves as a critical call to action for CIOs in the banking sector.

Horizons Report

HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025

An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.

Point of View

Now’s the time for insurers to rebuild, not just report, with IFRS 17

Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.

Point of View

Coforge drives impactful transformations with focused execution intensity

Coforge stands out by scaling enterprise AI through execution, not hype—focusing on real impact over flashy GenAI promises.

Point of View

The old playbook is dead: Now redefine non-bank lending with AI

How should the non-bank mortgage industry prepare for the inevitable transformation it will bring? A mortgage industry discussion.

Data Viewpoint

BFS firms are all-in on AI, and it will reshape operations at scale

As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.

Point of View

Half-baked modernization is no longer an option for commercial banks

Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.

Market Analysis

HFS Pulse—The 2025 outlook for banking and financial services

Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.

Data Viewpoint

GCC reality check: BFS firms strive for AI-readiness but face structural blind spots

If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.

Point of View

Revol One Financial® and Genpact prove greenfield is a route to rapid innovation

Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.

Point of View

Sutherland calls on insurers to place AI-driven CX at the core of their transformation

Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.

Competitive Intelligence

EXL: Insurance Services Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

DXC Technology: Insurance Services Capabilities, 2025

A look at how DXC Technology performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Deloitte: Insurance Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Cognizant: Insurance Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Coforge: Insurance Services Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Capgemini: Insurance Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Insurance Services, 2025

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