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We've trained a generative AI model, powered by Humata.ai, on recent publications in the banking, financial services and insurance (BFSI) sector.

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What are the biggest trends in 
insurance?
Which service providers support 
banks?
What are the five most critical 
things banking executives are 
thinking about?
What acquisitions have service 
providers made to support their 
banking businesses?
What are insurance carriers 
struggling with?

More HFS Banking and Insurance Research

Competitive Intelligence

Accenture: Service Capabilities for Commercial Banks, 2025

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Cognizant: Service Capabilities for Commercial Banks, 2025

A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Deloitte: Service Capabilities for Commercial Banks, 2025

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

EY: Service Capabilities for Commercial Banks, 2025

A look at how EY performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

HCLTech: Service Capabilities for Commercial Banks, 2025

A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Infosys: Service Capabilities for Commercial Banks, 2025

A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

TCS: Service Capabilities for Commercial Banks, 2025

A look at how TCS performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Capgemini: Service Capabilities for Commercial Banks, 2025

A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

IBM: Service Capabilities for Commercial Banks, 2025

A look at how IBM performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

NTT DATA: Service Capabilities for Commercial Banks, 2025

A look at how NTT DATA performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

PwC: Service Capabilities for Commercial Banks, 2025

A look at how PwC performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Genpact: Service Capabilities for Commercial Banks, 2025

A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Wipro: Service Capabilities for Commercial Banks, 2025

A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Publicis Sapient: Service Capabilities for Commercial Banks, 2025

A look at how Publicis Sapient performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Coforge: Service Capabilities for Commercial Banks, 2025

A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Innova Solutions: Service Capabilities for Commercial Banks, 2025

A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

LTIMindtree: Service Capabilities for Commercial Banks, 2025

A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Sonata Software: Service Capabilities for Commercial Banks, 2025

A look at how Sonata Software performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Tech Mahindra: Service Capabilities for Commercial Banks, 2025

A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Virtusa: Service Capabilities for Commercial Banks, 2025

A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

WNS: Service Capabilities for Commercial Banks, 2025

A look at how WNS performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Competitive Intelligence

Persistent: Service Capabilities for Commercial Banks, 2025

A look at how Persistent performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

Point of View

Purpose-based Performance; innovation must drive purpose in banking and capital markets

HFS' Purpose-based Performance model helps BCM firms ensure their innovation and tech investments are aligned with purpose.

Point of View

Banks turn open-banking threats into opportunities through strategic action

Banks must recalibrate their strategies to maintain market dominance in the evolving era of open banking.

Horizons Report

HFS Horizons: The Best Service Providers for Commercial Banks, 2025

This report assesses how well service providers are helping their commercial banking clients embrace innovation and realize value across three distinct

Point of View

Banks must shed their bad debts to win the modernization battle and achieve the OneOffice vision

Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.

Point of View

The death of the dashboard: Prepare for a new era in enterprise intelligence

The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.

Market Impact Report

No more trickle-down digital! How to help mid-tier financial services firms grow in a post-SVB world

HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.

Highlight Report

Sutherland: The disruptor transforming legacy insurance by converging business and tech

Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.

Point of View

The US Fed’s rate cut is promising for the IT services industry, but headwinds continue to blow

The US Fed finally cuts rates. HFS Research evaluates what it means for the IT services industry.

Hot Tech

HFS OneOffice Hot Tech: Klarity

Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.

Highlight Report

Maximize synergy value through integrated M&A in financial services

To create sustainable value from M&As, financial services firms must adopt an integrated end-to-end approach.

Data Viewpoint

Modernize core banking to differentiate and future-proof beyond cost-cutting or UI polish

Banks must select their approach carefully to ensure continuously evolving systems.

Highlight Report

Tailor a digital transformation, as this mid-tier bank did, for best results

Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.

Point of View

Infusing GenAI into insurance

We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.

Highlight Report

Key Takeaways from the HFS Spring Summit—The Great Enterprise Disruption

HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.

Point of View

BFSI’s fast track to GenAI value hinges on resolving five crucial debts

BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.

Competitive Intelligence

Deloitte: Service Capabilities for Core Banking Modernization, 2024

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

Competitive Intelligence

Accenture: Service Capabilities for Core Banking Modernization, 2024

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

Competitive Intelligence

EY: Service Capabilities for Core Banking Modernization, 2024

A look at how EY performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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