A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
July 12, 2021Capgemini has released its Financial Services TechnoVision framework externally for the first time.
Highlight Report
July 07, 2021Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.
Hot Tech
July 06, 2021An exclusive group of emerging players, each with the vision and strategy to impact the market.
Data Viewpoint
July 06, 2021Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.
Highlight Report
July 02, 2021Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.
Point of View
June 30, 2021Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
Highlight Report
June 28, 2021Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
Highlight Report
June 23, 2021RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.
Highlight Report
June 22, 2021HGS is doubling up on "win-win" with its cognitive cloud contact center.
Highlight Report
June 18, 2021Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
Point of View
June 17, 2021Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
Highlight Report
June 16, 2021NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.
Highlight Report
June 15, 2021Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.
Highlight Report
June 14, 2021Low-code business process automation platform provider almost triples its headcount in six months.
Point of View
June 14, 2021Enterprises are keen to improve the customer experience, employee experience and supplier experience in business services.
Highlight Report
June 03, 2021Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.
Highlight Report
June 03, 2021AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market
Data Viewpoint
June 03, 2021Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the
Point of View
May 28, 2021How Premier set up a unique digital customer experience that came to the rescue in a crisis
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