A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Data Viewpoint
July 27, 2021Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Point of View
July 19, 2021HFS looks as how Google Cloud Platform gets serious about data, analytics, Anthos and partner ecosystems to fuel growth.
Point of View
July 15, 2021Health services company Cigna is setting the pace for automation use at a strategic scale.
Point of View
July 14, 2021Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
Highlight Report
July 12, 2021Capgemini has released its Financial Services TechnoVision framework externally for the first time.
Highlight Report
July 07, 2021Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.
Hot Tech
July 06, 2021An exclusive group of emerging players, each with the vision and strategy to impact the market.
Data Viewpoint
July 06, 2021Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.
Highlight Report
July 02, 2021Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.
Point of View
June 30, 2021Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
Highlight Report
June 28, 2021Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
Highlight Report
June 23, 2021RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.
Highlight Report
June 22, 2021HGS is doubling up on "win-win" with its cognitive cloud contact center.
Highlight Report
June 18, 2021Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
Point of View
June 17, 2021Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
Highlight Report
June 16, 2021NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.
Highlight Report
June 15, 2021Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.
Highlight Report
June 14, 2021Low-code business process automation platform provider almost triples its headcount in six months.
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