A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 17, 2025The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Point of View
August 11, 2021Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
Point of View
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
Point of View
August 11, 2021Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
Point of View
August 10, 2021HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.
Highlight Report
August 05, 2021Salesforce adds to its enterprise portfolio with an RPA provider of its own.
Point of View
July 29, 2021The time is now to replace analog work methods with the OneOffice mindset & work culture.
Point of View
July 27, 2021Everyone’s ideal work-life balance and working from home experience is different.
Data Viewpoint
July 27, 2021Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Point of View
July 19, 2021HFS looks as how Google Cloud Platform gets serious about data, analytics, Anthos and partner ecosystems to fuel growth.
Point of View
July 15, 2021Health services company Cigna is setting the pace for automation use at a strategic scale.
Point of View
July 14, 2021Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
Highlight Report
July 12, 2021Capgemini has released its Financial Services TechnoVision framework externally for the first time.
Highlight Report
July 07, 2021Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.
Hot Tech
July 06, 2021An exclusive group of emerging players, each with the vision and strategy to impact the market.
Data Viewpoint
July 06, 2021Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.
Highlight Report
July 02, 2021Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.
Point of View
June 30, 2021Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
Highlight Report
June 28, 2021Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
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