Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
December 12, 2023This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
December 03, 2025Autonomy.Computer rethinks agentic architecture to deliver viable scale without blowing up cost, complexity and risk.
November 24, 2025Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Point of View
March 24, 2020Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.
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March 23, 2020Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams
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March 20, 2020Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.
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March 19, 2020We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape
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March 18, 2020This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall
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March 18, 2020Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and
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March 18, 2020In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
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March 16, 2020HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
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March 13, 2020Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.
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March 11, 2020We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.
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March 11, 2020When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this
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March 09, 2020As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
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March 06, 2020Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.
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March 05, 2020As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
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March 05, 20205G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of
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February 28, 2020The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are
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February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
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February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
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February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
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February 20, 2020Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.
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February 19, 2020Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale
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February 19, 2020Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
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February 18, 2020There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.
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February 17, 2020Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
Point of View
February 14, 2020Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
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February 11, 2020ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the
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February 07, 2020How to strike a balance between people, process and digital technologies to create an augmented workforce at scale
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February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
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February 05, 2020Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.
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February 03, 2020In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.
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January 21, 2020Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages
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January 21, 2020Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change
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January 20, 2020HFS, with support from Capgemini, explores the power of the digitally augmented workforce
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January 14, 2020Stakeholders must put their differences aside and come together if they hope to solve cross-border trade issues.
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January 13, 2020The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
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January 10, 2020A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.
Point of View
January 10, 2020HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
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January 09, 2020Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
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January 02, 2020You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.
Point of View
December 31, 20193D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.
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