Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
December 12, 2023This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 23, 2025The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.
June 09, 2025Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Point of View
February 28, 2020The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
Point of View
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
Point of View
February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
Point of View
February 20, 2020Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.
Point of View
February 19, 2020Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale
Point of View
February 19, 2020Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
Point of View
February 18, 2020There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.
Point of View
February 17, 2020Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
Point of View
February 14, 2020Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
Point of View
February 11, 2020ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the
Point of View
February 07, 2020How to strike a balance between people, process and digital technologies to create an augmented workforce at scale
Point of View
February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
Point of View
February 05, 2020Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.
Point of View
February 03, 2020In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.
Point of View
January 21, 2020Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages
Point of View
January 21, 2020Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change
Point of View
January 20, 2020HFS, with support from Capgemini, explores the power of the digitally augmented workforce
Point of View
January 14, 2020Stakeholders must put their differences aside and come together if they hope to solve cross-border trade issues.
Point of View
January 13, 2020The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
Point of View
January 10, 2020A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.
Point of View
January 10, 2020HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
Point of View
January 09, 2020Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
Point of View
January 02, 2020You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.
Point of View
December 31, 20193D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.
Point of View
December 23, 2019The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.
Point of View
December 23, 2019While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.
Point of View
December 18, 2019HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the
Point of View
December 10, 2019How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business
Point of View
December 05, 2019HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
Point of View
December 05, 2019If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.
Point of View
December 05, 2019One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.
Point of View
December 03, 2019In parallel to HFS’ IoT Top10 and Hot Vendor reports, we profile startups and SMEs to landscape the ballooning range of IoT disruptors.
Point of View
November 25, 2019We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next
Point of View
November 21, 2019As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.
Point of View
November 20, 2019With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as
Point of View
November 19, 2019The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A to
Point of View
November 11, 2019Augmented, virtual, and mixed reality (AR, VR, and MR) used in conjunction with AI are proving particularly useful for enterprises
Point of View
November 11, 2019Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.
Point of View
November 08, 2019SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward.
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