Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
May 25, 2026EY treats model and agent providers as peers to cloud, and CIOs must reprice their platform deals accordingly.
May 22, 2026Aokah brings services-as-software to GCC setup, replacing weeks of consulting with AI-led decisions.
May 22, 2026Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Highlight Report
December 07, 2020HFS' take of the acquistion of Slack by Salesforce
Point of View
November 25, 2020HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
Highlight Report
November 24, 2020We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.
Point of View
November 19, 202020 enterprise leaders share their strategies for transforming CX and EX in a virtual world
Top 10 Report
November 18, 2020This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
Highlight Report
November 17, 2020Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
Highlight Report
November 17, 2020Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.
Point of View
November 17, 2020While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
Point of View
November 16, 2020Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.
Highlight Report
November 13, 2020Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
Point of View
November 13, 2020HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
Highlight Report
November 13, 2020Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
Highlight Report
November 13, 2020Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors
Highlight Report
November 12, 2020Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
Point of View
November 11, 2020Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
Highlight Report
November 10, 2020Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat
Highlight Report
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
Point of View
November 07, 2020Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
Highlight Report
November 04, 2020Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
Point of View
November 02, 2020Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
Highlight Report
October 27, 2020HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime
Highlight Report
October 26, 2020In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.
Highlight Report
October 23, 2020Focus on the power of AND for Triple-A success, whatever the business setting
Point of View
October 19, 2020Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this
Highlight Report
October 12, 2020The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
Highlight Report
October 09, 2020KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)
Highlight Report
October 07, 2020Concentrix aims to endure as a WAH leader
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Highlight Report
October 02, 2020Creative Drive and N3 are the latest additions to Accenture's CX portfolio
Point of View
September 28, 2020HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
Highlight Report
September 25, 2020In Another Monday, Hyland has found the opportunity to break out from the content management mold.
Highlight Report
September 24, 2020In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
Highlight Report
September 23, 2020Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
Highlight Report
September 22, 2020Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
Highlight Report
September 17, 2020Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders
Highlight Report
September 15, 2020Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.
Top 10 Report
September 03, 2020Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.
Point of View
August 28, 2020Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
Market Analysis
August 20, 2020KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
Point of View
August 19, 2020This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
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