Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
May 25, 2026EY treats model and agent providers as peers to cloud, and CIOs must reprice their platform deals accordingly.
May 22, 2026Aokah brings services-as-software to GCC setup, replacing weeks of consulting with AI-led decisions.
May 22, 2026Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Highlight Report
August 18, 2020Embracing hyperconnected food services across retail, CPG, hospitality and logistics
Highlight Report
August 18, 2020Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 30, 2020To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
Point of View
July 30, 2020Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
Point of View
July 29, 2020HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
Highlight Report
July 10, 2020PwC has invested significantly in experience consulting and in developing a unique framework for measuring and quantifying experience initiatives.
Point of View
July 09, 2020Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
Highlight Report
July 02, 2020This report explores how Capgemini is leveraging emerging technologies for client business transformation
Point of View
July 02, 2020Thinking about security in terms of keeping the bad actors out is no longer enough. Assume they can get in and think about how you will stop them when they do.
Point of View
June 26, 2020This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management
Highlight Report
June 25, 2020In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
Highlight Report
June 24, 2020In this report, we dive into how the recent partnership between HCL and Google is set to shake up ecommerce.
Point of View
June 24, 2020In this PoV, we discuss different areas where drone use cases have increased and shown a significant impact.
June 19, 2020HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
Highlight Report
June 17, 2020The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a
Highlight Report
June 17, 2020Deloitte’s approach aligns business leaders for maximum impact
Highlight Report
June 16, 2020Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),
Highlight Report
June 15, 2020In this report we cover procure-to-pay process collaboration between DXC and Tradeshift
Highlight Report
June 15, 2020With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that
Point of View
June 10, 2020Trust is the key ingredient for a successful partnership with a service provider when looking to move blockchain projects beyond the POC stage.
Point of View
June 10, 2020Have AR and VR reached the level of maturity that businesses need to consider them as new sources of disruption on their markets?
Highlight Report
June 08, 2020"Digital Brain" SCM solution helps retail and CPG companies become more intelligent and dynamic
Highlight Report
June 08, 2020This report describes the “Process Digital Twin” solution developed by Atos and Siemens.
Highlight Report
June 01, 2020This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.
Highlight Report
May 28, 2020Find out how Byte Prophecy augments Accenture's data analytics and AI capabilities
Highlight Report
May 26, 2020EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.
Highlight Report
May 22, 2020This month (May 2020), Microsoft announced that customers and partners can also start using Azure Quantum primer.
Point of View
May 21, 2020Key trends from HFS Top 10 report on the top data science and machine learning platforms, with insights for enterprise IT leaders
Point of View
May 21, 2020In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
Point of View
May 15, 2020In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could
Point of View
May 15, 2020In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.
Point of View
May 14, 2020The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.
Point of View
May 14, 2020In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and
Point of View
May 13, 2020In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this
Point of View
May 13, 2020In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.
Highlight Report
May 11, 2020If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp
Point of View
May 08, 2020Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).
Point of View
May 07, 2020HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and
Point of View
May 07, 2020The IBM GBS story to scale WFH post Covid-19
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