More HFS Emerging Tech Research

Point of View

The State of Blockchain—Rhode Island Leverages Blockchain to Streamline Identity Validation

To understand blockchain adoption in the public sector, we connected with Infosys and The State of Rhode Island.

Data Viewpoint

Public blockchains triumph as Ethereum emerges as the number one platform of choice

The debate between public and private blockchain continues, and our research shows a two-horse race for the platform of choice.

Point of View

Enterprises must fight the vicious trifecta of ransomware to avoid calamity - Here’s how to do it

Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.

Point of View

Insurers must make data-driven digital transformation the top priority

We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”

Highlight Report

Appian acquisition of Lana Labs establishes process mining as a table stake for automation platforms

Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.

Highlight Report

Blue Prism sale to Tibco—it’s time to go loud, not fade gently into the night

Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?

Data Viewpoint

Digital transformation is dead

Digital transformation is dead. Data shows enterprises need a more evolutionary approach.

Top 10 Report

HFS OneOffice™ Services Top 10: Native Automation

New analysis and ranking of the native automation services capabilities of 12 leading providers.

Data Viewpoint

Tactical use of automation is no longer enough. Wise enterprises target transformation.

Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.

Point of View

After 20 years, it is time to retire Agile

Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.

Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

Point of View

Hyperconnected Ecosystems: Your Path to New Sources of Business Value

HFS, in partnership with TCS, surveyed 158 C-level executives globally to understand the emergence of "hyperconnected ecosystems."

Point of View

Tech, media, and telecom must be a springboard for sustainability

TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.

Point of View

Kryon’s Automation Expedition must emphasize business outcomes and less hype

Enterprise leaders need to keep their automation providers focused on what they do best.

Data Viewpoint

Manufacturing industry faces executive and operational challenges in adopting emerging tech

Top challenges faced by manufacturing firms for adopting emerging technologies

Data Viewpoint

Industrial manufacturing has a substantial investment commitment for IoT over the next 12 to 18 months

Industrial manufacturing industry has realized the importance and benefits of IoT implementations. Data PoV to discuss the same

Highlight Report

AML RightSource rising—the firm bags its 5th acquisition of 2021 with QuantaVerse

AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A

Highlight Report

WNS’ PRECIZON has life sciences-specific competitive intel in its crosshairs

Competitive intelligence platform that focuses on the life sciences could be worth its weight in gold if used smartly.

Highlight Report

Ashling goes deep on industry focus and UiPath with its Machina acquisition

Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina

Highlight Report

AntWorks is back on the hill and serious about scaling IDP in the enterprise

AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too

Point of View

From outsourcing to innovation: partner to revolutionize mortgage servicing

We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.

Point of View

Avoid a robotic misadventure - focus on the security that matters

This POV provide an overview of key security considerations when deploying a Robotic Process Automation environment.

Highlight Report

BP3 doubles down on acquisitions, building RPA services scale to reassure enterprises

BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.

Point of View

Make decentralization your friend; let consumers take control of their health data

Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.

Point of View

The pandemic molded enterprises to embark on a digital transformation journey

HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.

Point of View

Unraveling the current innovation wave and the power of technology

Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.

Point of View

Focus more on data-centric new ways of working and decision making

The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.

Point of View

C-suite Power of One panel—change, cloud, climate, and culture

The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.

Point of View

Unlock your business value with flawless operational processes

How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.

Point of View

Make automation about technology at your peril

How Bayer and Deutsche Post are aligning people, process, and change to make automation native.

Highlight Report

HGS divests its healthcare business to make space to accelerate growth

HGS healthcare bold divestiture will allow it to focus its attention on its consumer experience (CX) and digital services.

Highlight Report

Accenture acquires HRC Retail Advisory to expand retail strategy capability

Helping retailers accelerate their digitalization amid disruption.

Point of View

Catch the Blockchain Bounce Back: Record Funding in 2021

Blockchain funding reached a record high in the first half of 2021—and we're keen to understand why.

Point of View

Digital leaders must build in rapid adaptability to win in today’s business ecosystems

How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.

Point of View

Can we tame the business monster? The future of work and technology

At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.

Point of View

Experience the exponential age at the intersection of technology and society

An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.

Point of View

Before you “git some AI,” be practical about the problems you’ll solve with it and how

The value of emerging tech is how we apply it to solve real-world problems.

Point of View

Automation industry must step up to show both C-suite and workers the full bounty on offer

Read the key findings of the Native Automation panel at HFS Symposium 2021.

Point of View

Focus on business outcomes marks HFS Hot Vendors

Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.

Point of View

The Global Live Industry Roundtable: Shaping the 2025 Vision for Our Industry

Panel discussion to discuss some of the key future aspects of the outsourcing industry.

Highlight Report

Salesforce continues moves towards the back-office with Servicetrace acquisition

Salesforce adds to its enterprise portfolio with an RPA provider of its own.

Highlight Report

TCS Cognix could be what you need to develop “Cognitive Operations” across IT AND business

TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.

Point of View

Healthcare must blow up its organizational silos to thrive in a post-pandemic world

The time is now to replace analog work methods with the OneOffice mindset & work culture.

Data Viewpoint

Industrial manufacturing is behind in 5G, AR/VR, blockchain, and process automation adoption

Cybersecurity, IoT, and Smart Analytics have seen the highest adoption.

Data Viewpoint

5G, process automation, and IoT are the top investment focus for industrial manufacturers in near-term

Majority of the industrial manufacturers are still focusing on operational efficiency.

Data Viewpoint

Busted! It’s a myth that healthcare industry is a laggard in emerging technology adoption

Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.

Point of View

Break down silos to supercharge EX and CX in tandem

C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.

Point of View

Enable cloud-native and AI-powered healthcare digital platforms to manage rising costs, risks & demand

HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.

Point of View

Applications are dead, DATA is everything

Applications are dead, data is your North Star in the journey to Cloud Native.

Highlight Report

Accenture acquired umlaut to bolster product engineering capability

Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.

Point of View

Google goes big on data and partnerships for cloud growth

HFS looks as how Google Cloud Platform gets serious about data, analytics, Anthos and partner ecosystems to fuel growth.

Highlight Report

IBM buys BoxBoat: Boosts Kubernetes, DevOps capabilities for its Hybrid Cloud customers

IBM acquires private firm BoxBoat to boost Kubernetes and Application Containerization services.

Highlight Report

Sustainability relies on combining partner ecosystems with technology and services

Enterprises and providers must combine tech, services, and ecosystems to reach net-zero and broader sustainability goals.

Highlight Report

Syniti’s Data Jumpstart shows that data confidence means business confidence

Confidence in your underlying data means improved confidence in the business.

Point of View

Set structure and get business-wide buy-in to achieve value at scale with automation

Health services company Cigna is setting the pace for automation use at a strategic scale.

Point of View

When it comes to property & casualty insurance, Digital is Data

Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.

Point of View

Define your ERP transformation objectives and keep them time-bound

Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.

Point of View

Pfizer’s vaccine proves the Power of Emerging Tech when the Burning Platform is Red Hot

Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.

Highlight Report

Cutover aims to orchestrate and automate the digital workforce

Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.

Highlight Report

Robocorp RPA is coming for the middle market

Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.

Highlight Report

With its NxT Digital acquisition, Mindtree aims to orchestrate connected enterprises

Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.

Highlight Report

Move on from manual sustainability: integrate carbon accounting and reporting

Sustainability teams have better things to worry about than spreadsheets and manual data gathering.

Highlight Report

We must take care of those that take care of us

The burden of administrative duties for clinicians is seriously hampering their ability to provide patient care and they need technology help now!

Point of View

Embrace NATIVE automation to enable growth strategies

Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.

Highlight Report

NTT DATA’s Nucleus for Healthcare's psychographics drive to personalized care

Using psychographic data to construct a usable 360 degree view of the health consumer.

Highlight Report

Genpact’s Enquero acquisition helps build data engineering clients sorely need

Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.

Highlight Report

Resolve Systems adds Ayehu to progress end-to-end IT automation offering toward self-healing

Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.

Point of View

Ignore the digital health semantics, and focus on the outcomes

A digital health framework that helps organize our thinking about this vast market segment.

Highlight Report

Xceptor drives industry-specific automation for BFSI firms fresh out of low-hanging fruit

One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.

Highlight Report

Record investment in Neo4j suggests, maybe it IS all about relationships

Graph database business Neo4j has taken the largest Series F investment in database history - landing $325m.

Data Viewpoint

Leverage material increase in healthcare technology spend to improve Triple Aim

Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.

Highlight Report

Precisely acquires Winshuttle for process automation and data management

Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.

Data Viewpoint

Sustainability has broken into the top of enterprise priority lists

Master your data, plan your route to decarbonization, and improve your CSR on all fronts.

Highlight Report

What UiPath may be best at is listening to customers

When everyone is playing the same song, go deep on happy customers.

Highlight Report

ElectroNeek carves partner-friendly RPA niche with unlimited bots

RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.

Point of View

Genpact: Bringing Lean Design Principles to Cloud Business Process Redesign

Genpact is subtly developing its cloud capabilities with operational competence to deliver transformation at scale.

Point of View

Defy DeFi no more!

The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.

Highlight Report

HGS’s Future of Smart CX is a quadruple-win proposition

HGS is doubling up on "win-win" with its cognitive cloud contact center.

Data Viewpoint

Tech for sustainability tops the energy industry radar

Over the next 2 years, more than 90% of energy enterprises expect sustainability to drive their emerging technology adoption.

Data Viewpoint

AI is set for continued growth in the energy industry

AI in energy is being adopted at scale, so stay focused on business outcomes and use it combined with other tech.

Highlight Report

Atos launches COEs, converges decarbonization technology and services

Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.

Highlight Report

Laiye eyes expansion with recent funding and new leadership

Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.

Highlight Report

Roboyo acquires AKOA and stakes claim to intelligent automation services crown

Roboyo becomes the world’s biggest intelligent automation professional services company with its acquisition of AKOA.

Highlight Report

ignio blends ability to act with ability to reason

HFS assesses the progress of Digitate's ignio IT-led automation approach.

Point of View

Adopt emerging tech before it becomes table stakes

Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are

Market Analysis

Robotic Process Automation (RPA) Software Products Analysis — Asia Pacific

The report showcases the comparative capabilities of the leading regional RPA product vendors in the Asia Pacific region.

Point of View

Stop seeing 5G as a future technology in the industrial sector

This point of view explores the impact of 5G on the industrial sector along with leading use cases.

Highlight Report

Kofax captures PSIGEN – adds innovation-friendly tools

Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.

Data Viewpoint

NA learns fast from process intelligence pilots

NA & Asia-Pac are learning fast from process intelligence pilots – now they’ve both opened a scale gap on Europe. 

Highlight Report

Process platform EvoluteIQ accelerates its evolution

Low-code business process automation platform provider almost triples its headcount in six months.

Highlight Report

Accenture gains cloud muscle in Europe with the Linkbynet acquisition

Accenture is consistently expanding its cloud capabilities in the European market.

Highlight Report

Camunda got to Mars. With $100m they can go further

Mars-mission business process automation firm lands $100m to go further.

Data Viewpoint

Top 3 Cloud Workloads

Data bases, IoT, and business process are the three top workloads by private, hybrid, and public cloud services.

Data Viewpoint

Quantum Comes of Age

Quantum computing is coming of age in the enterprise, with 86% of May 2021 HFS Pulse survey respondents active.

Data Viewpoint

Emerging Tech Challenges

Over 70% of 801 global 2000 companies expect to increase their stake in emerging tech, but it's not without its challenges.

Highlight Report

Blue Prism must stay focused on enterprise-scale value

Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.

Highlight Report

HFS Highlight: Automation Anywhere must differentiate its legitimate cloud-nativeness

AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market

Data Viewpoint

HFS Data Viewpoint: The Seven Must-Haves for a Successful Modern Retail Organization

Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the

Point of View

Master your data to excel in sustainability

Become an ecosystem leader by conquering your data, road-mapping toward sustainability goals, and pulling others along.

Point of View

Target segments and value chain activities to expand IoT services

As IoT-based projects in enterprises have begun expediting projects from the pilot phase to achieve their digital transformation goals, HFS believes now is the

Point of View

Sustainability services: HFS Research will map and define the ecosystem

Our mapping study will provide definition, understanding, and recommendations, for the sustainability services ecosystem

EY does the math and acquires Pythagoras to bolster Microsoft capabilities in the UK Highlight Report

HFS Highlight: EY does the math and acquires Pythagoras to bolster Microsoft capabilities in the UK

Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.

Point of View

Use combinations to power technology adoption in TMT

Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination

Point of View

Digitization, Health Outcomes, and Sustainability will drive Life Sciences future

HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is

HFS Highlight: Cognizant acquires ESG Mobility to strengthen its digital automotive engineering capability Highlight Report

HFS Highlight: Cognizant acquires ESG Mobility to strengthen its digital automotive engineering

In March 2021, Cognizant agreed to acquire ESG Mobility, a digital automotive engineering R&D provider for connected, autonomous, and electric vehicles. This in

HFS Highlight: KPMG Climate Accounting Infrastructure expands the sustainability proposition Highlight Report

HFS Highlight: KPMG Climate Accounting Infrastructure expands the sustainability proposition

KPMG is moving one step closer to a holistic sustainability services offering with it’s Climate Accounting Infrastructure.

Point of View

Adopting Low Code or No Code solutions can help business and technology users adapt workloads and data to

We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile

HFS Highlight: IBM is embracing Open: Open Source, Open to Ideas, Open to Partnership, and Open to Innovate Highlight Report

HFS Highlight: IBM is embracing Open: Open Source, Open to Ideas, Open to Partnership, and Open to

This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to

Highlight Report

HFS Highlight: IBM eyes deal with Turbonomic to help it get closer to full-stack observability

IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management

Point of View

To win trust, business leaders must take control of AI

Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.

Data Viewpoint

HFS Data Viewpoint: In a work-from-anywhere economy, cybersecurity and cloud have become mission critical

Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.

Highlight Report

HFS Highlight: Leaders must battle hard to avoid being de-railed on their journey to cloud native

Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave

Highlight Report

IBM Blockchain Fuels State of New York’s Covid Health Pass

Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.

Highlight Report

HFS Highlight: Unit4 shifts ERP from being an application your business runs to a platform for delivering

Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential

Data Viewpoint

HFS Data Viewpoint: Native Automation is arriving fast – but the augmented workforces it promises are

Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.

Point of View

TMT enterprises must build a 5G roadmap to grasp the industry’s emerging narrative

5G is no longer about getting ahead of the curve—but there’s still an opportunity to be a trailblazer while much of the industry catches up.

Highlight Report

HFS Highlight: Capgemini seeks to shape a cross-industry 5G ecosystem

The TMT industry is a springboard for horizontal cross-industry solutions.

Point of View

Smart, AI-driven business services have a dramatic impact on getting effective vaccines to patients at

Genpact UK chosen as the partner to supply the AI for the crucial role of rapidly evaluating all adverse drug reactions.

Highlight Report

HFS Highlight: Capgemini created a joint venture to develop digital healthcare solutions for the European

In January 2021, Sanofi, Capgemini, Generali, and Orange joined hands to build a joint venture for developing patient-centric healthcare solutions that can be

Point of View

A Cloud Native mindset avoids swapping one technical debt for another

IT leaders can side-step costly challenges in cloud adoption if they maintain a OneOffice Mindset within a structured, innovation-focused journey to cloud - and

Highlight Report

HFS Highlight: Blockchain to block spam: How India’s telecom regulatory is using DLT to solve genuine

TRAI has created a regulation mandating a blockchain solution aimed at combatting spam calls in India’s telecoms industry, and it’s a great example of at

Point of View

Slay your legacy dragons to go “straight-to-digital” with an integrated OneOffice technology platform

Find out how Oracles' vision exemplifies HFS' OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in

Highlight Report

HFS Highlight: TCS Algo Retail™ is well-positioned to deliver exponential value through its Cognitive

Given the unsolved and unanticipated problems across the retail industry caused by the pandemic, TCS offers a cognitive supply chain solution as part of its and

Highlight Report

HFS Highlight: Get ready for IBM Intelligent Workflows powered by Celonis EMS

Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are

Highlight Report

HFS Highlight: Solink’s new use cases enable work-from-anywhere managers to build better experiences

Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data

Highlight Report

HFS Highlight: Atos builds a Nest in Life and Pensions BPO

Nest is a platform for Atos to become a global force in L&P BPO

Point of View

Work-from-anywhere economy drives a huge reliance on customer data platforms

As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree

Point of View

Connect the dots between the back and front offices using Pegasystems to deliver a OneOffice experience

Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.

Market Analysis

ITMS and BPO Contract Analysis - Q4 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.

Highlight Report

HFS Highlight: Quorum becomes energy’s big beast of BPM

Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint

Highlight Report

HFS Highlight: WorkFusion’s Series F $220M war chest – a lot of money – not a lot of surprises

WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.

Point of View

Adopt existing technology and business governance on your cloud journey to cloud native

Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.

Point of View

Embrace a production mindset to drive AI at scale, utilizing a CoE

Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI

Point of View

Make sustainability native: Lessons from digital transformation during COVID-19

Sustainability must become native to businesses and government policy. Service providers are the keys to this.

Highlight Report

HFS Highlight: TCS embeds sustainability in the benefits of technology

TCS launches Clever Energy, enterprise-level energy and emission management system.

Highlight Report

HFS Highlight: Accenture acquires industrial robotics and automation solutions provider Pollux

For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of

Point of View

Stop the prop! It’s time to stop propping up legacy and calling it transformation

So—enough with the BS, let’s stop the prop! It’s time to stop hiding behind the short-term value of propping up legacy with RPA or any singular technology

Highlight Report

HFS Highlight: TCS launches the Autoscape™ Solution Suite to drive innovation for connected and vehicle

In January 2021, TCS launched the Autoscape solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for to

Highlight Report

HFS Highlight: Infosys establishes its role as a partner helping clients succeed in their growth journeys

As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and

Point of View

Unchain Your Supply Chain - Adopt the OneOffice Mindset

COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.

Highlight Report

HFS Highlight: Accenture’s Technology Vision 2021: Leaders have to Rise Up for a Once in a Generation

Accenture published its Technology Vision 2021 report and included an analyst briefing and discussing why is has shifted from more technology-centric to HFS its

Highlight Report

HFS Highlight: Atos and IBM expand the decarbonization solutions ecosystem

It’s not quite a first-mover advantage—but Atos and IBM are among the early big names in the sustainability solutions space.

Highlight Report

HFS Highlight: EXL takes on the mission of crushing data silos in insurance

We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.

Data Viewpoint

HFS Data Viewpoint: Data-driven decision making is a top 3 priority and has become essential for future

Our recent study shows an appetite for decision support technologies across several industry verticals

Point of View

Focus on digital led growth imperatives to survive and thrive

Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation

Point of View

Avoid the seven deadly IT automation sins to drive real outcomes

With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on

Highlight Report

HFS Highlight: Cognizant acquires Linium to drive ServiceNow capabilities across enterprise functions

Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards

Highlight Report

HFS Highlight: Can SAP RISE to the cloud/HANA/Business Transformation challenge?

HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA

Point of View

Accelerate towards cloud-native through convergence of trust, domain and AIOPs capabilities

The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and

Point of View

Insurance Executives: the time is right to go “straight to digital”

A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily

Highlight Report

HFS Highlight: Why does Cognizant’s healthcare BPaaS resonate post the pandemic shock?

To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.

Highlight Report

HFS Highlight: Google aligns sustainability and cloud benefits

There's a growing ecosystem of services and technology providers making sustainability native internally and for customers.

Point of View

Marketers need customer data platforms to accelerate to OneOffice success

Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and

Data Viewpoint

HFS Data Viewpoint: As enterprises strive for the OneOffice, the Triple-A Trifecta is paving the way

Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -

Data Viewpoint

HFS Data Viewpoint: Are your digital associates dumb? How to unlock their full potential

Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence

Point of View

Survival is on the line for travel and hospitality, and emerging tech is the silver lining

The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .

Highlight Report

HFS Highlight: Cognizant continues to strengthen its digital engineering capability with Magenic

In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third

Point of View

Bust these process automation myths for success in 2021

The low down on process debt, digital natives, and automation in the cloud!

Highlight Report

HFS Highlight: Mphasis eyes an early-mover advantage with quantum computing

Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.

Highlight Report

HFS Highlight: Birlasoft is unlocking the power of digital through its eight pillars of growth

In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements

Point of View

Technology alone will not bridge the Digital Divide

Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to

Point of View

Turbocharge your enterprise's cloudification to survive and thrive the pandemic shock

HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are

Point of View

Wake up. Technology success is not about the technology

Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data.

Highlight Report

HFS Highlight: Leverage Emerging Technologies to Shift the Focus of Healthcare from Illness to Wellness

As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup

Point of View

The OneOffice becomes the true digital operating mindset as GBS grinds to a halt

The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a

Point of View

Embrace the power of AND for greater emerging technology value

Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.

Highlight Report

HFS Highlight: EXL looks to differentiate within its industry domains with an ambitious data-led approach

EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.

Point of View

Don’t write blockchain off! COVID-19 slowed spending—but didn’t stop it!

Blockchain has been on an upward trajectory for many years, but the COVID-19 outbreak threatened to change that – our recent survey with KPMG International

Point of View

Realign the 3D printing services portfolio to post-pandemic trends

Explore how different industry players are using 3D printing for their business landscape and how service providers should prepare themselves for 3D printing

Point of View

Save the food chain, save the world

This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.

Point of View

The rise of attended automation: how to get it right

As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.

Point of View

Bringing people together early is the key to success for distributed ledger technologies

We recently spoke with several industry veterans to understand the struggles enterprises face when moving their blockchain projects into production.

Highlight Report

HFS Highlight: IBM lays down the quantum computing industry roadmap

Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.

Highlight Report

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

Point of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

Top 10 Report

HFS Top 10: Triple-A Trifecta Services 2020

In a first-of-its-kind study, the HFS Triple-A Trifecta Services Top 10 assessed 21 service providers in terms of how well they are helping their clients and of

Highlight Report

HFS Highlight: Benefitfocus’ Health Insights provide unique guidance to demonstrate ROI on health

Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.

Highlight Report

HFS Highlight: Accenture continue to strengthen their Industry X with the acquisition of industrial firm

Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.

Point of View

Banks must digitalize debt collection processes to survive the pandemic

While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.

Point of View

Explore seismic shifts in sustainability services for your green recovery

Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.

Highlight Report

HFS Highlight: Genpact acquires critical e-commerce capability to expand Rightpoint

Genpact's latest acquisition expands its experience capabilities targeted at digital commerce

Point of View

Discover the expanding AND converging telecom-media-technology (TMT) value chain

HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.

Highlight Report

HFS Highlight: HCL positions “Digital Engineering” as next-generation services to accelerate the of

Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors

Highlight Report

HFS Highlight: HCL’s innovative and business-impact oriented solutions are driving engineering services

Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.

Highlight Report

HFS Highlight: Find your supply chain’s digital thread to get a control tower that really controls!

Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains

Highlight Report

HFS Highlight: Celonis’ newly launched EMS solution brings it one step closer to being THE platform

Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat

Highlight Report

HFS Highlight: Capgemini developed a series of smart healthcare offerings to address the sector’s pain

In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.

Point of View

Imperative 2021: Make automation native to your digital business architecture

Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.

Highlight Report

HFS Highlight: Five things you’ve always wanted to know about Accenture SynOps for Finance but were too

Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution

Point of View

Pinpointing major areas of growth will be the key to provider’s survival in the pandemic economy.

Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them

Highlight Report

HFS Highlight: Capgemini pivots for some pandemic-fueled transformation pie, but it’s not quite baked.

HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime

Highlight Report

HFS Highlight: Atos turns CSR into sustainability services as the market demands a green recovery from

In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.

Point of View

Solve the Digital Dilemma in the Pandemic Economy - Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

Point of View

Look for “Bot-able” Processes to Drive Enterprise-wide Automation

HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.

Highlight Report

HFS Highlight: WNS’ new Quote to Sustain and FIAB solutions aim to drive the Finance OneOffice

The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital

Highlight Report

HFS Highlight: KPMG’s New Performance On Demand Solution Brings The OneOffice To The Mid-Market, With

KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)

Point of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

Point of View

Five ways the pandemic is forever changing integrated automation

HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.

Highlight Report

HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from

In Another Monday, Hyland has found the opportunity to break out from the content management mold.

Highlight Report

HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its 4C

In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the

Highlight Report

HFS Highlight: Infosys acquires Kaleidoscope Innovation to bolster software product design and expertise

Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation

Highlight Report

HFS Highlight: Kryon proves the value of full-cycle automation at its own “Olympics” - who needs 2020

Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.

Highlight Report

HFS Highlight: Cognizant magnifies its cloud muscles with its 6th acquisition: 10th Magnitude

Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders

Highlight Report

HFS Highlight: Oh boyo! Roboyo scores €21 million in Series A investment in a bizarrely well-timed move

Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.

Top 10 Report

HFS Top 10 Process Intelligence Products 2020

Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.

Point of View

Confused by process mining vs. discovery? Consider an AND approach with process intelligence

Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that

Market Analysis

The Enterprise Reboot - Digital Transformation is key to sustaining relevance in a new reality

KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies

Point of View

Modernize and transform your business with low-code/no-code development

This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space

Highlight Report

Cognizant's appetite for business outcomes in the food services industry

Embracing hyperconnected food services across retail, CPG, hospitality and logistics

Highlight Report

Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.

Point of View

Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

Point of View

Disruption not duct tape is the key for mortgage transformation

To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.

Point of View

Get inspiration on data monetization from Ellie Mae and Persistent’s innovative and client-focused

Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.

Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

Highlight Report

HFS Highlight: PwC generates EX value with a data-driven framework

PwC has invested significantly in experience consulting and in developing a unique framework for measuring and quantifying experience initiatives.

Point of View

Leap on new F&A priorities and expectations

Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic

Highlight Report

HFS Highlight: Capgemini leverages emerging technologies and ecosystem to enable “Open and Portable“

This report explores how Capgemini is leveraging emerging technologies for client business transformation

Point of View

To secure IT assets, believe nothing and trust no one

Thinking about security in terms of keeping the bad actors out is no longer enough. Assume they can get in and think about how you will stop them when they do.

Point of View

Medical device industry, utilize emerging technologies to put your data to use

This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management

Highlight Report

HFS Highlight: Accenture and Singapore Changi Airport partner to launch world-class Digital Factory

In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and

Highlight Report

HFS Highlight: HCL and Google team up to win the e-commerce market

In this report, we dive into how the recent partnership between HCL and Google is set to shake up ecommerce.

Point of View

Target drone business opportunities across industries

In this PoV, we discuss different areas where drone use cases have increased and shown a significant impact.

Highlight Report

HFS Highlight: Newly launched Insurance Primer report points to the industry’s precarious balancing act

HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.

Highlight Report

HFS Highlight: Infosys BPM joins the three-comma club, crossing $1B in revenues

The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a

Highlight Report

HFS Highlight: Celonis brings global process mining community together with 18,000 strong at Celosphere

Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),

Highlight Report

HFS Highlight: DXC and Tradeshift collaborate to transform procure-to-pay

In this report we cover procure-to-pay process collaboration between DXC and Tradeshift

Highlight Report

HFS Highlight: Process automation enters a deeper dimension with Pega’s X-ray Vision

With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that

Point of View

Select a trustworthy blockchain service provider for a successful POC

Trust is the key ingredient for a successful partnership with a service provider when looking to move blockchain projects beyond the POC stage.

Point of View

Business Leaders Should Get Real With Virtual and Augmented Reality

Have AR and VR reached the level of maturity that businesses need to consider them as new sources of disruption on their markets?

Highlight Report

HFS HIGHLIGHT: Infosys Brings its Live Enterprise AI-driven Solution to the Supply Chain

"Digital Brain" SCM solution helps retail and CPG companies become more intelligent and dynamic

Highlight Report

HFS Highlight: Atos and Siemens develop “Process Digital Twin” solution for the pharmaceutical

This report describes the “Process Digital Twin” solution developed by Atos and Siemens.

Highlight Report

HFS Highlight: Accenture’s getting people back to work through Covid-19 by powering the People + Work

This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.

Highlight Report

HFS Highlight: Accenture acquires Byte Prophecy to show its clients the KPI impact of their data, and AI

Find out how Byte Prophecy augments Accenture's data analytics and AI capabilities

Highlight Report

HFS Highlight: EXL PayMentor is taking debt collection digital

EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.

Highlight Report

HFS Highlight: Microsoft focusing Azure Quantum on real-world problems but IBM still leads the way

This month (May 2020), Microsoft announced that customers and partners can also start using Azure Quantum primer.

Point of View

Enterprise leaders, consider these factors before choosing your data science and machine learning

Key trends from HFS Top 10 report on the top data science and machine learning platforms, with insights for enterprise IT leaders

Point of View

Bolster your digital manufacturing capability through acquisitions—the Accenture way

In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.

Point of View

Focus on customer relationship management and flexibility while serving IoT and Industry 4.0 clients

In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could

Point of View

Follow an integrated technology approach for a 5G-enabled supply chain

In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.

Point of View

SBA and RPA: Could the real badly-behaved bot creators please stand up? Everyone is saying “It wasn’t

The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.

Point of View

Improve your decision making through smart data platforms; NTT’s Accelerate SMART provides some best in

In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and

Point of View

Keep an eye on COVID-19 drone use cases for future business opportunities

In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this

Point of View

Enterprises - evaluate IT service partners as viable options for contextual AI solutions

In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.

Highlight Report

HFS Highlight: Atos brings US-based AI and data science capability into its Industry 4.0 toolbox by Miner

If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp

Point of View

If you’ve been wondering how Microsoft’s RPA is taking shape, wonder no more: Power Automate has hit

Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).

Point of View

Develop transformational Jedis to drive change in your business, says Celonis’ Alex Rinke

HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and

Point of View

Healthcare ecosystems must rally around proven partners during COVID-19 to prepare for the aftermath, and

Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges

Point of View

Keep blockchain investments real to get beyond a successful but useless POC

We dive into the thoughts of enterprise leaders at EY’s 2020 Blockchain Summit, which show how you can convince your C-suite of blockchain’s worth.

Point of View

Prepare now for a splurge on Industry 4.0 services after COVID-19

Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies

Point of View

Use COVID-19 as an opportunity to expand your healthcare solutions portfolio

In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.

Point of View

Recovering from COVID-19 will involve finally fixing your organization’s data backbone

Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and

Point of View

Providers must look to blockchain to fix the lack of supply chain transparency exposed by COVID-19

Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.

Point of View

Make security spending a priority during COVID-19: Enlist security service providers to secure your area

COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and

Point of View

It’s time to level up the focus on IoT: IoT will be the backbone in the fight against future epidemics

In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.

Top 10 Report

HFS Top 10 Data Science and Machine Learning Platforms

Examines the capabilities of 14 data science and machine learning platform vendors as viewed in practice across a defined series of innovation, execution, and

Top 10 Report

HFS Top 10 Enterprise Blockchain Services 2020

The HFS Top 10 Enterprise Blockchain Services 2020 report investigates the blockchain space to provide a comprehensive and foundational analysis of the services

Point of View

COVID-19 will stall IoT, 5G, and edge spending: Telcos are the exception, and providers must get their in

Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks

Point of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific

Point of View

Supply chain leaders must address modern slavery to mitigate risk and save millions from forced labor; it

Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.

Point of View

Don’t let your 5G plans go up in flames as COVID-19 and 5G conspiracy theories threaten mobile and

This report examines the impact of the Covid-19 pandemic on 5G investments.

Point of View

Big Pharma Must Invest in Distributed Ledger Technologies to Secure Their Supply Chains

A look at how a few companies have used distributed ledger technology to power better secure distribution practices.

Point of View

Service design and design thinking efforts must recognize every end user; the public sector’s digital a

Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.

Point of View

The retail and logistics industries must look to AI to prepare their supply chains for the impacts of

The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business

Point of View

Focus on integrated manufacturing to improve manufacturing operations

We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their

Point of View

Leverage blockchain applications to fight COVID-19

In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.

Point of View

Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay of

Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for

Point of View

Learn how Accenture’s clients are actively exploring applied intelligence for innovation

Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its

Point of View

Ignore blockchain at your peril, but don’t drive blindly

This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.

Point of View

Agile project managers must find partners with the brains and brawn to deliver—Cognizant acquiring its

Cognizant brings in more brains and brawn with the recent acquisition of Contino.

Point of View

Crack your cloud-data integration conundrum with co-innovation

Infosys and its banking client’s “Juniper” solution could simplify cloud data integration for the entire banking industry

Point of View

Oil and gas execs: look to these three priorities to deliver value and alleviate uncertainty in the face

AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19

Point of View

Technology, media, and telecom—it’s your time to shine. “Digital transformation” seemed now, it

The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,

Point of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to

As we all adjust to the new abnormal, this is the time for the digital workforce to shine.

Point of View

Emerging technologies could have really helped manage COVID-19…if we’d only had some smart leadership

Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve

Point of View

Providers must not forget about blockchain, despite uncertainty from COVID-19

Providers must ensure their investment in blockchain isn’t cut significantly through this uncertain time or they risk being left playing catch-up

Point of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.

Point of View

In the most uncertain of times, CFOs must turn to analytics and AI to shine a light on the way forward

COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.

Point of View

Enterprise AI leaders must consider the “AI HI Five” - five critical evaluation criteria for AI

This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success

Point of View

BYOAI (build your own AI): Enterprise leaders must evaluate low-code AI platforms to alleviate the talent

Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain

Point of View

Optimize manufacturing processes by finding the “golden batch”—before spending big on digital

Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.

Point of View

Organizations must learn how to work in this new paradigm of enforced home- working fast, or sink even

Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams

Point of View

Enterprise AI leaders must consider two ways to scale up the low-code AI platform leverage

Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.

Point of View

Rethink embedded and semiconductor engineering services portfolios to cater to customer needs

We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape

Point of View

Leverage AI solutions to optimize cost and improve control strategy for upstream O&G operations

This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall

Point of View

CX Providers must shift to digital integrated business services - Teleperformance’s TAP framework them

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT

We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.

Point of View

AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this

Point of View

Life sciences third-party service providers, support your clients by driving meaningful as usual”

As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to

Point of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.

Point of View

Use crowdsourcing to inject creativity into cutting-edge IT project work

As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if

Point of View

Telco leaders must comply with new UK 5G rules and ensure their partner eco-system isn’t over-reliant

5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of

Point of View

Avoid the blockchain white elephant—that beautiful and useless blockchain proof of concept—by on

The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are

Point of View

If you want success with machine learning-enabled analytics, don’t boil the ocean!

Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale

Point of View

Leverage engineering support services to drive digital engineering transformation initiatives

In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with

Point of View

RPA software vendors: squelch the rhetoric and get down to helping your clients learn and scale!

The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid

Point of View

Providers must develop a talent transformation strategy to survive in the current labor pushes forward

Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.

Point of View

Solve the Automation Scale Challenge with Integrated Automation

Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale

Point of View

Oil and gas giants: establish trust to get over your data constraints—and drive growth, efficiency, and

Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.

Point of View

Manufacturers and hospitality giants: use an integrated approach to saving water that also saves energy,

There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.

Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

Point of View

A fireside chat with Mohit Joshi: Introspection and understanding why clients pick their partners are the

Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

Point of View

Insurance clients need their service providers to step up their IoT partnerships

Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.

Point of View

ServiceNow’s AI spending spree: Providers must rethink their approach for 2020 and beyond

ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the

Point of View

Enterprises must beat down their process debt to help their humans achieve automation success

How to strike a balance between people, process and digital technologies to create an augmented workforce at scale

Point of View

Providers must invest in talent initiatives - TCS’s approach is driving down attrition of valuable

TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers

Point of View

Supply chain managers must embrace traceability; IBM’s double-down proves the tech and knowhow are

Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.

Point of View

IoT and Industry 4.0 practice leaders must respond to the five trends to stay ahead of the curve

In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.

Point of View

Every vendor claims to be an expert in continual learning - CHROs must find the real experts who have own

Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages

Point of View

HSBC is pioneering blockchain in financial services—don’t find yourself playing catchup!

Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change

Point of View

Drive business operations transformation in your organization with RPA by augmenting your workforce—not

HFS, with support from Capgemini, explores the power of the digitally augmented workforce

Point of View

Blockchain offers a solution to solve cross-border trade issues, but stakeholders must come together

Stakeholders must put their differences aside and come together if they hope to solve cross-border trade issues.

Point of View

Utilities’ customer experience is the digital battleground—legacy firms must prioritize it alongside

The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.

Point of View

Big energy consumers must visualize and take control of their usage: smart meters and IoT platforms can

A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.

Point of View

Calling SIs, MSPs, and IT consultants: Google needs your domain expertise. Ramp up, engage, and build

HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.

Point of View

Focus on making cognitive assistants understand human behavior, not mimic humans

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and

Point of View

Blockchain exploration efforts: accelerate and reduce costs in partnership with academia

You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.

Point of View

Don’t let a few cool 3D printing use cases make it Industry 4.0’s poison chalice

3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.

Point of View

Novartis partners with Microsoft to build AI solutions—showing pharma firms why they must look to for

The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.

Point of View

Privacy on public blockchains: EY clients and the blockchain curious must leverage this “best of both

While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.

Point of View

Developing the Hyperconnected Airport for Next-Generation Passenger Experience

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

Point of View

Insurers must not underestimate the need to secure the data they collect through IoT

If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.

Point of View

To harness data throughout your business, transition finance from the classic back office to the

HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the

Point of View

To competitively scale future IoT projects, you must build a baseline 5G capability—before it booms

One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.

Point of View

The New RPA Manifesto

HFS ANNOUNCES THEIR SEVEN-YEAR RPA MANIFESTO – THE INDUSTRY’S ONLY REALISTIC APPROACH TO THE FUTURE SUCCESS AND LONGEVITY OF RPA …

Point of View

HFS' IoT Startup Landscape

In parallel to HFS’ IoT Top10 and Hot Vendor reports, we profile startups and SMEs to landscape the ballooning range of IoT disruptors.

Point of View

Ten years after, ten years onward: HFS Research Agenda 2020

We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next

Point of View

Industrial IoT cybersecurity rests on integrating digitally native and legacy devices (and people)

As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.

Point of View

Need to address unstructured data challenges with RPA? Combine it with intelligent capture.

With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as

Point of View

You should think big with quantum computing!

The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A to

Point of View

Cybersecurity is everyone’s problem: Leaders, build up your ecosystems and cover all bases.

Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.

Point of View

Keep an eye on AR, VR, and MR technologies as tech firms turn them from fantasy to reality

Augmented, virtual, and mixed reality (AR, VR, and MR) used in conjunction with AI are proving particularly useful for enterprises

Point of View

The SAP S/4HANA migration 2025 deadline looms—make a plan

SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward.

Point of View

Leverage IoT to bring humanity back to healthcare

With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.

Top 10 Report

HFS Top 10 Internet of Things (IoT) Service Providers 2019

HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape.

Point of View

Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

Point of View

Insurers must embrace the IoT predict-and-prevent model and grow profit margins

Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.

Point of View

Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices from Infosys

A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.

Point of View

Insurers: Explore blockchain to cut crippling claim administration costs

Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.

Point of View

Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech

Point of View

Use the combined power of human-focused design, data, and intelligent automation to deliver an experience

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

Point of View

Patient Data is valuable and vulnerable - the healthcare industry must prepare or risk catastrophic

Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part

Point of View

Industry leaders must look to modern innovators for their cybersecurity defense or risk embarrassing from

Industry leaders must look to secure their enterprises from multiple cyber threats on a constant basis. Remote workers are an easy target for cybercriminals

Point of View

LEVERAGE 3D PRINTING FOR MANUFACTURING OPERATING MODEL TRANSFORMATION

In this PoV, we discuss how 3D printing is influencing the manufacturing industry and how the manufacturers can accelerate their 3D printing journey

Point of View

How to scale-up enterprise IoT programs in five steps

The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices

Point of View

Trailblaze a path to your customer-centric OneOffice experience with these five strategic imperatives

How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer

Point of View

Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs

Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to

Point of View

Continuous change management must underpin enterprise automation journeys

HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.

Point of View

Executives must focus on sustainability, or prepare for a new wave of lawsuits

Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.

Market Analysis

HFS Quantum Computing Primer - Update

This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that

Point of View

LTI’s newly acquired virtual analyst “Leni” could power your analytics adoption

Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.

Point of View

Slay your legacy dragons and cultural silos to create the Finance OneOffice experience

Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.

Point of View

Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation

Point of View

MANUFACTURERS NEED INTEGRATED AUTOMATION SYSTEMS TO ENABLE MASS PERSONALIZATION

This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of

Point of View

You must integrate Automation to achieve Genuine Scale: How arago HIRO’s approach is helping clients

The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals

Point of View

Take advantage of providers’ end-to-end security offerings to focus on IoT innovation

Find the cybersecurity vendor that allows your IoT teams to focus on business-critical activity, or innovation might just grind to a halt.

Point of View

Telcos should specialize IoT offerings for customer segment to succeed

With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical

Point of View

Insurers must leverage change agents to offer live-time insurance

The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.

Point of View

The Undercover Analyst: Back by unpopular demand, featuring real analysis!

Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.

Point of View

Industrial and High-Tech leaders must take Capgemini’s growing capabilities seriously after Altran

The Industry 4.0 market is looking for a new champion, does Capgemini's acquisition of Altran put it in the running?

Point of View

EMBRACE DIGITAL TECHNOLOGIES AND DATA-DRIVEN CULTURE TO DRIVE SUPPLY CHAIN TRANSFORMATION

Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.

Point of View

Want to elevate CX with integrated automation? Start with the humans

At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is

Point of View

Effective innovation hubs must make a clear link between cool tech and solving business problems

HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.

Point of View

Blockchain can underpin your gig economy model ensuring you don’t face Uber-level scrutiny

This piece examines the role of blockchain in underwriting the gig economy, and benefits it brings to gig economy intermediaries and its workers.

Point of View

Avoid IoT project pitfalls and deliver business value from the outset

IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.

Point of View

Leadership teams have a vital role to play in the future of talent—they must take it seriously

Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.

Point of View

Minimize the "soul-crushing" work in Tax Management using AI at scale

HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with

Point of View

ACHIEVING INDUSTRY 4.0 REQUIRES A COCKTAIL OF SMART WORKFORCE WITH EMERGING TECH

This PoV defines the Industry 4.0 value chain that demarcates the boundary of the people, process, and technology, enabling manufacturers to successfully 4.0 to

Point of View

How Blockchain can connect consumers to the supply chain—improving your topline and avoiding public

As consumers demand new sustainable standards, Blockchain is opening up supply chains - facilitating transparency, traceability, and value for workers.

Point of View

Security officers must acknowledge 5G’s cybersecurity risks

With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open.

Point of View

How MetLife used transparency and inclusion to drive intelligent automation success

RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS

Point of View

Why transactional F&A must be “invisible” to elevate finance as a strategic partner

Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software

Point of View

Big Pharma must partner with blockchain disrupters to drive drug provenance

We have a serious issue with the provenance of pharmaceuticals and driving provenance by partnering with blockchain disruptors could be the solution.

Point of View

Manufacturers can’t afford disastrous file-based 3D Printing security blunders

Cybersecurity doesn’t immediately spring to mind when you think of 3D printing but enterprise hoping to adopt must make security a priority.

Point of View

Service providers and enterprises: Lessons you must learn from the Huawei crisis

Huawei has become the poster child of an increasingly politicised economic environment. But what can enterprise leaders and service providers learn from this

Point of View

Why you need an integrated automation focus to drive growth

This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its

Point of View

Look Beyond Legacy Education To Avoid Falling Foul of Major Talent Shortages

As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.

Point of View

Fill the blanks in your supply chain with blockchain

Supply chain problems are not new, but solutions were not forthcoming until distributed ledgers and blockchain began making inroads into the world of supply

Point of View

Sustainability: it’s time to get your act together or miss out on the value that others are currently

Ingrain sustainability in top-level strategy to capture part of the $12 trillion on offer – partnerships can be an accelerating first step.

Point of View

Security Leaders: You Must Share Corporate Mindshare Across the Virtual and the Physical, or Risk

Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are

Point of View

How a smart combination of Blockchain and IoT can improve your workplace safety and lower insurance costs

Improve worker safety, eliminate compensation payouts, and slash insurance costs through a combination IoT & Blockchain.

Point of View

Enterprises, Escape Your RPA Pigeonhole Today to Achieve End-to-End Automation

HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and

Point of View

Blockchain can provide physicians with ready access to patients’ electronic health information

Blockchain can provide physicians with ready access to patients’ electronic health information.

Point of View

Process industries must combine synthetic data with human experience to capture AI value

Poor data plagues the process manufacturing industry. Drive the adoption of AI and analytics by combining synthetic data with workforce experience.

Point of View

Leverage the power of “and” to deliver your integrated digital business strategy

This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their

Point of View

Technology leaders must understand what quantum really is before investing in misguided POCs

To put it simply, there are three main types of high-performance computers that fall into the quantum computer world - this POV looks at the differences between

Point of View

When should you worry about investing time and energy in understanding quantum computing?

Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving particular Quantum new

Market Analysis

HFS Quantum Computing Primer

As much as you need to know about quantum computing, but not enough to hurt.

Point of View

Cybersecurity must be a critical element of your IoT strategy - or suffer potential calamity

The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.

Top 10 Report

HFS Top 10 Google AI Services

This HFS Google AI Services Top 10 Report examines the part service providers are playing in the nascent Google AI landscape. We assessed and rated the Google

Point of View

Differentiate innovations in technology and pricing to thrive in telecom engineering services

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

Point of View

Preparing for AI at scale: How an enterprise is using LTI’s Mosaic to raise its ML game

Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with

Point of View

Verticalized AI in a Box Use Cases Hold the Key to Fast, Competitive AI

Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to

Point of View

Energy and utility firms must invest in blockchain to thrive in this decentralizing market

The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.

Point of View

Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing security

Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.

Point of View

Integrated Automation: Why You’ve Been Doing It All Wrong

HFS, in collaboration with KPMG International, investigated the pace of change intelligent automation is having on enterprises.The study findings make it clear

Point of View

Absolutely sure you’re ready for AWS lock-in? Then read this first

AWS has continued to grow exponentially, growing to become one of the most valuable IT Services firms in the world. But is going all-in-with-AWS as risk free as

Point of View

Manufacturers must have effective on-site and hyper-connected approaches if they truly aspire to find 4.0

Manufacturers must streamline the hype if they ever hope to reach the promised land of Industry 4.0.

Point of View

Escape your automation paradox and focus on integrating IA instead

Your ability to unlock the potential of Intelligent Automation requires both the fundamental belief that there is massive change afoot and a practical, proven

Top 10 Report

HFS Top 10: Managed Security Services (MSS)

In the 2019 HFS Managed Security Services (MSS) Top 10 Report, we analyze the capabilities and vision of twelve service providers.

Point of View

Blockchain will create genuine transparency for enterprises’ use of renewable energy. Act now.

With the social and economic impact of environmental causes becoming so critical, you must embrace blockchain to stay in the game.

Point of View

The strategy behind IBM GBS’ “Cognitive Enterprise” makes sense, but will it be enough to ensure

At the recently concluded IBM Think in SFO, we spent significant time with IBM GBS Leadership and its clients to understand their go-to-market strategy. We the

Point of View

Memory Networks Part II: AI with memory could be the holy grail of general-purpose intelligence—but is

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

Point of View

Memory Networks Part I: Fix your AI’s goldfish memory by putting memory networks on your radar

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

Point of View

The Clock is Ticking for Manufacturers to Embrace Digital Twins for Their Industry 4.0 Journey

The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.

Point of View

NRF’s Big Show: Put experiences at the heart of retail strategy

HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy

Point of View

Avoid Garbage in, Garbage out: AI Leaders Must Focus on Business Outcomes, not Algos

With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.

Top 10 Report

HFS Top 10 Microsoft AI Services 2019

This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.

Top 10 Report

HFS Top 10 Enterprise Blockchain Services 2018

HFS Top 10 Assessment of Enterprise Blockchain Service providers

Top 10 Report

HFS Top 10 Telecom Engineering Service Providers 2018

HFS Top 10 Assessment of leading telecom engineering service providers

Point of View

Learning from the Birds and the Bees: Start Looking at Swarm AI to Harness the Power of Human Insights

Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.

Point of View

Make Digital Twins Be Your Enterprise’s New Best Friend in an IoT World

Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.

Point of View

The Big Green Monster Is Back to Punish Your Lousy Cloud Carbon Footprint

As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.

Supplier Assessment

A Buyers’ Guide to IBM Services

A buyer-focused view of a service provider

Point of View

Why your firm must embrace Explainable AI to get ahead of the hype and understand the business logic of

The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.

Point of View

Deep Fakes Pose a Massive Threat to Society and Democracy. Don't Get Caught Off-guard.

Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.

Point of View

Solutions Portfolio and Close Client Relationships Are Priorities for Software Product Engineering

Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers

Top 10 Report

HFS Top 10 Blockchain Platforms 2018

See the Top 10 blockchain platforms, ranked based on discussions with power users and analysis of 550 blockchain engagements across industries and across the

Point of View

Synthetic Data May Hold the Keys to Unlocking Deep Learning Effectiveness

AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.

Point of View

Enterprise Leaders Must Look to Cognitive Assistant Services as a Critical Building Block for the Digital

Cognitive assistants have become a crucial element of the digital business operations ecosystem.

Point of View

Utilities Are Fighting a Battle for Survival

Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.

Point of View

AI in HR Is a Matter of How, Not If

AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.

Top 10 Report

HFS Top 10 Cognitive Assistant Service Providers

This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.

Top 10 Report

HFS Blueprint Report: Software Product Engineering Services

The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.

Point of View

Genpact aims for high-end SCM market with Barkawi, but will it learn from past mistakes?

This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.

Point of View

Making Blockchains Real with EY’s Paul Brody

The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for

Point of View

Is blockchain a giant digital joke?

Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’

Point of View

Why Blockchain has a future in Energy

Energy blockchain is the red-hot topic everyone is talking about, but what can it do for the energy transition?

Point of View

A reality check on who is winning the IoT platform battle

This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space

Point of View

FORA Leadership Insights: The Chip Shop Taking Over Cambridge

An interview with Tim Pullen, Chief Financial Officer of Arm Limited

Top 10 Report

HfS Industry Blueprint: Telecommunications Operations 2018

The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms

Top 10 Report

HfS Industry Blueprint: Utility Operations 2018

The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation

Point of View

The Digital OneManufacturing Framework defines success in Industry 4.0

Industry 4.0: The shift from mass production to mass customization

Point of View

Insurers: Don’t ignore insurtechs unless you want to be the next Blockbuster

Emerging technologies are bringing about a reckoning for a long-complacent industry

Point of View

Our world has officially gone mad: Teleperformance just splashed a billion on Intelenet

The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup

Point of View

You’ll never be a Digital Enterprise until...

you’ve Integrated your Digital and Traditional Customer Channels.

Point of View

If you aren’t embedding RPA into your procurement, plan your retirement

Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage

Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

Point of View

Essential factors for automotive engineering go-to-market success

Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success

Point of View

Triple-A Trifecta pioneer Corning takes aim at data-driven RPA

Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and

Point of View

CX leaders have a massive opportunity to impact digital business strategies by mastering AI

Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short

Point of View

The era of the disruptive mid-tier provider is here: meet Hexaware's CEO Keech

Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick

Point of View

How Blockchain will disrupt procurement

When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers

Point of View

More de-Vishalization for Infosys! But… does this benefit its clients?

Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?

Point of View

Amazon has reinvented Procurement and forces you to change with it

‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement

Point of View

A simple guide to avoiding poor quality IoT service providers

8 suggestions to consider before engaging with a Service Provider on an IoT project

Top 10 Report

HfS Industry Blueprint: Banking and Financial Services Operations 2018

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

Point of View

Introducing F&A 3.0: Emerging Technologies to Change the Face of F&A Forever

As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.

Point of View

Who’s Winning the Battle of Enterprise Blockchain Platforms?

The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of the game. This PoV focuses on the top 5.

Point of View

Industry Impact - The Manufacturing Operations Value Chain

This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact - The Life Sciences Value Chain

This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Top 10 Report

HfS Blueprint Report: Internet of Things Services 2018

A review of the Internet of Things services capabilities of 27 leading Service Providers

Top 10 Report

HfS Blueprint Report: Enterprise Artificial Intelligence (AI) Services 2018

This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.

Point of View

Insurance Customers Demand Intelligent Automation

Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.

Point of View

Industry Impact - The High-Tech Operations Value Chain

This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact—The Retail and CPG Operations Value Chain

This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018

Point of View

Allianz Takes an Ecosystem Approach to Intelligent Automation

The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.

Point of View

Industry Impact—The Insurance Operations Value Chain

Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.

Point of View

Change Management and Empathy are Keys to RPA CX

Deriving excellent customer experience (CX) from their Robotic Process Automation (RPA) investment is the holy grail for enterprises investing in RPA.

Point of View

Industry Impact - The Energy Operations Value Chain

This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact - The Utility Operations Value Chain

This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact - The Banking and Financial Services Value Chain

This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact - The Telecom Operations Value Chain

This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Cyber Security Services: What's in Store for 2018?

A number of the main predictions of drivers for investment in cyber security services in 2018.

Point of View

Radical Operating Model Transformation in Oil and Gas

A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.

Point of View

Why do Automotive Firms Need to Step Up Their Partnerships with ESPs?

Automotive firms can take lessons from telecom firms in engaging engineering services providers in overcoming disruptive challenges

Point of View

Consumerization of AI: The Case of Salesforce Einstein

Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy

Point of View

IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

Point of View

The Blockchain Reality Check: Where Are We and What Can We Expect in 2018?

This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these

Point of View

IPsoft’s 1Desk Aims to Be the Cognitive Agent for the OneOffice

IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding

Point of View

How Digital Transformation is Defined by the OneOffice Framework

Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.

Point of View

The Five Drivers for the Future of Procurement Services: Cloud Platforms, Ecosystems, Sourcing Talent,

This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain

Point of View

Amazon, Google, and Netflix: How Game Changers Disrupt Our Professional Lives and Enterprises

Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?

Point of View

Taking the Robots out of Humans – A New Liberation in the Anvil

A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more

Point of View

Can Genpact Pivot from Operations Execution to Digital Innovation?

Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.

Point of View

Emerging AI Use Cases in Financial Services

An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery

Point of View

Blue Prism Hits £1bn Market Value, but is it Sustainable?

How sustainable are the high valuations now being attached to RPA providers?

Point of View

Five-Pronged Strategy for More Holistic Security in Energy & Utilities

Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.

Top 10 Report

HfS Blueprint Report: Procurement As-a-Service 2017

This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 13 providers.

Point of View

Navigating the AI Hype with a Clearer Segmentation

As buyers remain confused about AI, narratives need to leverage clearer segmentations

Point of View

Crafting Great Customer Experiences - Cisco’s Story

How enterprises can align with a shared vision of creating a better customer experience

Point of View

Sumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?

RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.

Point of View

Industry 4.0 Services Go-to-Market Strategy

The top strategies adopted by the Industry 4.0 service providers to expand their businesses.

Point of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

Top 10 Report

HfS Blueprint: Enterprise Blockchain Services

The report analyzes the blockchain ecosystem and the relative adoption across industries and use cases. It focuses on capabilities of 21 providers

Point of View

F&A Services is a Buyer’s Market – Choose Your Destination Wisely

Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.

Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

Point of View

Is Your IoT Operation Ready for the Future?

Future-proofing IoT Operations in the As-a-Service Economy

Point of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.

Point of View

The Raw Truth About RPA

The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.

Top 10 Report

HfS Blueprint: Payroll Services in the Digital Era

This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.

Point of View

The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

Point of View

Accelerate Data Strategy to Drive Business Outcomes

This report depicts the journey toward data-centric models with a view to drive business outcomes

Point of View

IP Development at the Forefront of Engineering Services Go-to-Market

In this PoV, we discuss the top strategies adopted by the embedded and semiconductor service providers to expand their business

Point of View

Dealing with “Lower for Longer” in Oil and Gas

How can clients of oil and gas operation services better leverage their third-party providers to get their operations to the next level?

Point of View

The need for end-to-end solution partners in Engineering services

This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.

Top 10 Report

What Makes HfS Blueprints Unique?

Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for

Supplier Assessment

A Buyers’ Guide to EY

The HfS Buyers' Guide offers a one-stop view of the services capabilities of EY

Point of View

The Thirteen Smart Technologies Shaping Industry 4.0

This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.

Point of View

The Spectacular Volatility of Cryptocurrencies and the Role of Blockchain

This PoV discusses the seven factors behind the dramatic cryptocurrency volatility in 2017

Point of View

Without a Data Foundation, Digital Transformation Goes Nowhere

This POV highlights the importance of creating a data foundation for their organization.

Point of View

The HR Power Tools 6-Pack for High-Impact Service Delivery

This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.

Point of View

Blockchain Basics: Q&A For Services Buyers

Questions and Answers To Help Services Buyers Understand Blockchain And It's Potential

Point of View

The Blockchain Equation: Need = Use Case + Comparative Cost

Blockchain has the potential to reinvent how business happens. But it's not the best solution for all business transactions. Look at comparative cost and value

Point of View

How Asset Graphs Can Help Energy Companies Harness the Internet of Things

Connecting assets to monitor and gain insights has been incredibly important in energy industries, and now we have entered a new phase.

Top 10 Report

HfS Blueprint Report: Internet of Things (IoT) Services 2016

This Blueprint Report covers current trends, forward-looking market activity and analysis of 18 service providers deploying IoT work.

Top 10 Report

The HfS Blueprint Guide to Emerging Blockchain Services in BFSI

This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.

Point of View

#Cyberchat: Cyber Threats of 2016 with Matt Devost of Accenture

Properly identifying and assessing vulnerabilities is key to shifting from reactive to proactive strategies and increasing enterprise security maturity.

Point of View

Utility Regulators Play the Cloud Catch-Up Game

Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.

Point of View

#CXforum: The Risks & Rewards of Melding #IoT & #CX

IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.

Point of View

In Blockchain We Trust?

Blockchain technology is rising fast on promotional hype, but can this Bitcoin-enabler actually deliver the digital trust that is being promised?

Point of View

Cyber Watch List: PassFort Cranking Up the FinTech Compliance Engine?

PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security

Point of View

E is for Energy: How Alphabet is Gaining Competitive Advantage Through Smart Energy Investments

The Silicon Valley giants have huge energy needs. How do these companies make sure they have enough energy supply to keep their operations running? Google bets

Point of View

Harman Shows Product Management is Early IoT Differentiator

Deploying product management approaches and investing in shared intellectual property is the path to early IoT differentiation and success.

Point of View

Digital Natives: Rethinking Trusted Consumer Engagements

In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing

Point of View

The Gap between IoT Policy and IoT Reality

How will consumers, enterprises, and governments navigate the risks and policy issues that surround the IoT?

Point of View

Why Blockchain Technology May Create New Relevance for As-a-Service Solutions

By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become

Point of View

How IBM’s Acquisition of The Weather Company Is Changing The Climate of IoT

IBM is in the Winner’s Circle of the Blueprint on IoT Services from their portfolio of IoT tools & platforms and end-to-end managed services. The acquisition

Point of View

Three Critical Lessons for IoT

The Internet of Things (IoT) holds the promise of increased efficiency but realizing these gains often requires data gathered outside one’s enterprise. As one

Point of View

Forget About IOT, Are You Ready for IOC?

As attention around IoT gains steam in 2015, this report advises enterprise buyers start thinking about the impact of wearables as well. While these were in the

Point of View

What Can Digital Do? Agility, Analytics and Mobility for Life Sciences & Healthcare

HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its

Point of View

What Matters to HfS at Dreamforce '15

Dreamforce '15 promises to be a bigger extravaganza than ever before, so HfS has decided to focus our time there researching 4 key trends that are important to

Point of View

Digital Trust and the Issue of “Mass Risk at Scale”

The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to

Top 10 Report

HfS Blueprint Report: IoT Services 2015

The 2015 HfS IoT Services Blueprint Report covers current trends and forward-looking market activity, and analysis of 18 service providers addressing the of

Point of View

Symphony Teleca’s Analytics Practice: Connecting Next-Gen Services

HfS analysts recently spent time with Satheesh Kumar, SVP, GM, Analytics at Symphony Teleca, to understand the capabilities and growth plans for the company’s

Point of View

Wipro Accelerates Automation Agenda Through Cognitive Computing and Open Source

At its recent analyst event in Frankfurt Wipro’s CEO TK Kurien unveiled Wipro’s Holmes artificial intelligence platform.

Point of View

Using Analytics to Reinforce Strengths and Fill Gaps, Accenture Buys Gapso

Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and and IoT

Point of View

Harman Finds Its Symphony

HARMAN's acquisition of Symphony Teleca is an interesting move as it brings together a leading in-car media company with new digital software and services

Point of View

Insurance Majors Pulling Out The Checkbooks For Digital Innovation

HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was

Point of View

Parenting IoT – Why Service Providers Must Help This Emerging Opportunity Mature

Is the internet-of-things (IoT) getting hijacked by newcomers? We hope so. After all, IoT is a business opportunity not a technology problem. Here is what must