Research & Insights

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Competitive Intelligence

Innova Solutions: Service Capabilities for Telecom, 2025

A look at how Innova Solutions performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

KPMG: Service Capabilities for Telecom, 2025

A look at how KPMG performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

UST: Service Capabilities for Telecom, 2025

A look at how UST performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Wipro: Service Capabilities for Telecom, 2025

A look at how Wipro performed in the HFS Horizons: Telecom Service Providers, 2025

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Highlight Report

The bold and the bot-iful: Genpact reinvents itself for the Services-as-Software era

Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.

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Highlight Report

India’s Karnataka state IT vision: The race to 500 GCCs and a $50 billion future

Karnataka thrives on ambition, leading in IT, GCCs & AI, but sustaining growth needs investment in infrastructure, talent, and policy.

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Point of View

The Next Frontier: Evolving business services into a growth engine

GBS moves from efficiency driver to trusted growth enabler.

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Horizons Report

HFS Horizons: Telecom Service Providers, 2025

An assessment of telecom service providers, addressing the why, what, how, and so what.

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Point of View

January musings on business operations: Trends, challenges, and opportunities from HFS’ analysts

Off the cuff analyst observations on market trends captured during an internal HFS discussion.

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Data Viewpoint

THL leaders demand strategic depth and holistic value from technology and consulting partners

Customer experience has become a critical battleground and also a competitive advantage for THL leaders.

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Highlight Report

Empowering CPOs through EY’s strategic solutions for procurement, tax, and sustainability

EY empowers CPOs with innovative procurement, tax, and sustainability solutions, driving efficiency and maximizing business value.

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Data Viewpoint

THL leaders seek strategic enablers for a customer-centric, resilient, and sustainable future

Top priorities for THL firms include new business models, ESP and data.

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