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Competitive Intelligence

ANSR: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how ANSR performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

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Competitive Intelligence

Accenture: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Accenture performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

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Point of View

AI alone won’t deliver always-on supply chains: Rewire or stay reactive

Why agentic AI alone won't make your supply chain always-on, and what CSCOs must rewire to close the gap.

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Horizons Report

HFS Horizons: Global Capability Centers (GCC) Services, 2026

Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.

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Highlight Report

IBM has the trust, the stack, and the moment: now it must sell beyond the CIO

IBM has the trust and stack to lead the AI-era consulting rebuild, but must sell to the CFO and COO, not just the CIO.

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Point of View

The big, bold Accenture reinvention

Accenture's Reinvention Services replaces capability-led delivery with seven C-suite personas and outcome-based pricing.

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Point of View

CPOs, map your sovereignty risk before geopolitics does it for you

Digital sovereignty is now a CPO supply chain risk: four pillars to map exposure and five contract moves before the next renewal.

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Highlight Report

Find outcome accountability in HDS and GlobalLogic’s NewCo merger

The merger offers end-to-end control to power the shift to outcome-based contracts.

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Point of View

Retailers, implement HFS’ Delegated Commerce framework to sustain your business

Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.

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Highlight Report

Leadership, data, and talent will either make or break your GCC’s AI value strategy

GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.

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Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

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Point of View

CPOs must unite enterprise processes, platforms, and people for AI-enabled outcomes

This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.

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