Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 9, 2021 A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
February 3, 2021 Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
February 2, 2021 Until now, we lacked clarity on the detail of how to engineer the move from the idyll of a strategist’s vision of digital transformation to a visceral, living
February 1, 2021 Ditch the CRM focus and embrace an omnichannel strategy
January 29, 2021 ASR and NLU are the building blocks for intelligent self-service in the public sector
January 29, 2021 The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
December 7, 2020 HFS' take of the acquistion of Slack by Salesforce
December 4, 2020 HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
December 3, 2020 400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
November 20, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
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