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Point of View

If you aren’t embedding RPA into your procurement, plan your retirement

Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage

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Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

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Point of View

Essential factors for automotive engineering go-to-market success

Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success

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Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

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Point of View

Triple-A Trifecta pioneer Corning takes aim at data-driven RPA

Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and

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Point of View

CX leaders have a massive opportunity to impact digital business strategies by mastering AI

Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short

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Point of View

The era of the disruptive mid-tier provider is here: meet Hexaware’s CEO Keech

Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick

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Point of View

How Blockchain will disrupt procurement

When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers

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Top 10 Report

HfS Industry Blueprint: Banking and Financial Services Operations 2018

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

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Point of View

More de-Vishalization for Infosys! But… does this benefit its clients?

Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?

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Point of View

Amazon has reinvented Procurement and forces you to change with it

‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement

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Point of View

A simple guide to avoiding poor quality IoT service providers

8 suggestions to consider before engaging with a Service Provider on an IoT project

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