Accurate, visionary, and thought-provoking insight into issues that impact your business.
August 20, 2018 AWS has grown exponentially in the hypercloud space, but is its focus on a technical audience an issue for IT executives pitching the value of the cloud?
August 16, 2018 This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.
August 13, 2018 AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
August 10, 2018 A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)
July 11, 2018 We profile five short-listed players who have been designated as HFS Hot Vendors based on our rigorous assessment.
July 5, 2018 The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
June 28, 2018 HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.
June 25, 2018 Emerging technologies are bringing about a reckoning for a long-complacent industry
June 19, 2018 The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
June 7, 2018 Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
June 5, 2018 Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
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