Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 25, 2018 Emerging technologies are bringing about a reckoning for a long-complacent industry
June 19, 2018 The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
June 7, 2018 Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
June 5, 2018 Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
May 29, 2018 Fintechs aren’t disruptive anymore, they’re the new face of finance
May 28, 2018 The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice
May 21, 2018 This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
May 16, 2018 The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.
May 9, 2018 Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
April 26, 2018 …or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
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