Accurate, visionary, and thought-provoking insight into issues that impact your business.
January 23, 2018 A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
January 19, 2018 Our top level predictions for IT Services growth for 2018 and beyond.
January 17, 2018 Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 12, 2018 This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.
January 2, 2018 IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
December 28, 2017 Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
December 14, 2017 This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 12, 2017 A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
December 8, 2017 An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
November 28, 2017 Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
November 28, 2017 As buyers remain confused about AI, narratives need to leverage clearer segmentations
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